Guest Experience Manager Position Available In Fulton, Georgia

Guest Experience Manager
Location
Massage Heights Atlanta Buckhead
Type
Full Time
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Benefits:

401(k)
401(k) matching
Bonus based on performance
Dental insurance
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
Wellness resources
Do you have a passion for providing outstanding hospitality? Do you enjoy making an impact on lives around you? Do you want to be apart of a community that fosters growth and learning? Can you work well and thrive in a team environment? Are you strong and motivated in sales? If yes, we want to get to know you! We are Massage Heights Buckhead looking for a Rockstar to join our Front Desk Team!

• We offer competitive compensation with $1/hourly increases every 6 months guaranteed plus monthly bonuses!
• Our ideal candidates have a very flexible schedule. We are looking for candidates with a largely open schedule and reliable transportation. Candidates must be able to work 4-5 shifts per week, with these being a mix of weekday evenings, mornings, and weekends. These shifts will be clarified over the next several weeks as our company grows! This person must be able to commit to 30-35 hours/week.
• Job Summary
  We are seeking a Guest Experience Manager to join our team.

The ideal candidate will have a passion for hospitality and providing exceptional customer service. This role involves interacting with guests, handling reservations, and ensuring a positive experience for all visitors.

Responsibilities:

Ensure every Guest receives Five Star Service by providing a friendly, helpful, clean, and professional environment
Greet Guests and Members with warm, welcoming, and positive energy
Answer phones and book appointments with fantastic phone etiquette, including upbeat tone and articulation
Build rapport with Guest and Members
Present/sell membership programs to new Guests and nonmembers
Retain Members by providing an excellent Guest experience
Achieve individual and Retreat goals

Requirements:

Must have reliable transportation to commute between both of our locations
Must have outstanding customer service and problem-solving skills
Must have a positive attitude and mature temperament
Must have friendly and professional phone etiquette
Must have the ability to objectively receive feedback and integrate it into your work
Must have hospitality experience
Must have the flexibility to work a non-traditional schedule
Ability to multitask and work in a fast-paced environment

Benefits:

Be part of a team that encourages growth, has fun and builds relationships
Free Monthly Massages and Facials
Paid Time Off
Medical Benefits available

• Medical, Dental, Vision
  401k with up to 4% matching
  Employee Assistance Program
• Massage Heights Family Fund
  Competitive pay with pay raises every 6 months, plus monthly bonuses!

Compensation:

$17.00 per hour
Massage Heights

• Atlanta At Massage Heights, we believe in the healing power of touch.

We believe the work of massage and skincare therapists truly does change the world one fantastic body at a time. We believe our team members promote healing by providing mental and physical wellness. We value being Loyal, Authentic, Diligent, and Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our Guests. We are diligent in providing a consistently elevated experience. Join the Team at Massage Heights Apply with Indeed (if you already have a resume on Indeed) Or apply here.

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