Lead Concierge – The Gathering Spot Position Available In Fulton, Georgia
Tallo's Job Summary: Lead Concierge at The Gathering Spot oversees the concierge team, maintaining professionalism, distributing tasks, providing training, and managing inventory. Acts as a liaison between GM, Membership team, and staff. Monitors performance, schedules, and attends meetings to ensure team is informed and efficient. Handles customer service escalations and reports issues to leadership.
Job Description
Seen as the leader of the concierge team. Acts as a leader by maintaining professionalism at all times, supervises the day-to-day functions of the team ensuring that tasks are completed. Acts as the direct liaison between GM, Membership team and Concierge team. Distributes and monitors the execution of tasks given by management Provides new hire and ongoing training for the concierge team Seeks out new tasks for the concierge team to work on during slower hours Manages inventory levels for supplies and equipment Monitors usage of cell phones, personal work, and personal conversations. Alerts leadership of any issues that need to be addressed. Staffing Sits in on interviews with new team member candidates Schedule Creates Concierge team schedule Monitors breaks, tardiness, overtime, excessive lunches, uniform issues Checks in with team members as they arrive to make sure they are informed for the day Attend BEO Meetings Provides team with needed information from BEO meetings Attend Marketing Meeting Provides team with needed information from marketing meetings Attend Membership Meeting Provides team with needed information from marketing meetings Monitors incoming and outgoing emails Handles customer service escalations from concierge team
