Mail/Conference Room Services Rep Position Available In Fulton, Georgia

Mail/Conference Room Services Rep 2.8 2.8 out of 5 stars Alpharetta, GA 30005 Alpharetta, GA Position Type Full time Requisition

ID 30547

Level of Education Years of Experience 1+ to 2 Years About Exela Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune® 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela’s software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. – Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner. Health & Wellness We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.

Military Hiring:

Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.

Job Description:

Conference Services plays a key role in delivering a professional, welcoming, and efficient workplace experience. This position is responsible for greeting guests, supporting employees, coordinating visitor and workspace logistics, and ensuring the office environment is clean, well-stocked, and operating smoothly. The ideal candidate is proactive, service-oriented, and highly organized.

Key Responsibilities:

Maintain highest level of customer care while demonstrating a friendly and cooperative attitude Effectively address and resolve client and customer concerns and/or complaints Demonstrate flexibility in satisfying customer in high demand environment Develop a familiarity with the building occupants for whom you are assisting Greet and present a professional and friendly image to employees, visiting guests and customers Serve as a point of contact for visitors, customers, or employees who are lost or require direction Provide information regarding building services, parking, cafeteria hours, etc. Steer customers to correct processes and vendors regarding special needs of the site (catering services, maintenance, audio-visual, etc.) Maintain clean, organized, and professional work areas Participate in Exela Enterprise Solutions and customer mandated training Handle and monitor seating bookings (cubicles), utilizing the reservation system and focusing on the strategic assignment so as to maximize utilization Identifying seating booking conflicts or potential booking conflicts, suggesting solutions Track and order inventory/supplies from vendors; to include ordering and stocking of supplies for the service areas, conference rooms, supply rooms, and other areas as designated. Perform daily walk through of the area, perform straightening of conference rooms, break rooms and public areas during walk through as needed. Request facilities attention for maintenance/safety issues observed on walk through. Respond to numerous phone calls Correspond via email using Microsoft Outlook Provide limited technology support Provide backup support for conference/meeting room reservation. Provide special project and administrative support on an ad hoc basis Ensure that deadlines are met; prioritize workload assignments Maintaining all logs and reporting documentation with attention to detail Participate in cross-training Adhering to all safety procedures Consistently adhering to business practice guidelines and policies Provide back up support to mail services functions as needed Taking direction from

Team Leader or Service Delivery Manager Qualifications:

Minimum of 1 year customer service related experience required. Computer proficiency in email environments, Microsoft Office Suite or similar programs Exceptional Customer Service Skills & Professionalism Provide a professional manner and appearance when on duty. Strong planning, prioritization and organizational skills Ability to multi task and manage multiple priorities and deadlines is critical Self-motivated and possess a strong sense of responsibility Strong attention to detail and follow through Excellent communication skills both verbal and written Work effectively with a diverse range of individuals and groups Willingness to cross-training for other job functions Ability to effectively work individually or within a team in a fast paced environment Ability to lift and/or move items up to 50 pounds or maximum allowed by current State Law with or without accommodations Ability to sit, stand and/or walk for long periods of time with or without reasonable accommodation Ability to meet employer’s attendance policy “The pay range for this position starts at $17/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.”

EEO Statement:

Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Exela recruiters or representatives will only contact you from emails ending with @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.

Pay:

From $17.00 per hour

Benefits:

Flexible schedule Paid time off

Schedule:

Day shift

Work Location:

In person