Recreation Experience Concierge (Full Time) Position Available In Glynn, Georgia

As a Recreation Experience Concierge, you play a vital role in creating memorable experiences for adults and children of all ages. You are positive with a strategic mindset, and a strong attention to detail and strive for all actions to embody the spirit of Gracious Hospitality. You are someone with a creative mindset, a passion for hospitality, and the ability to work collaboratively in a dynamic environment where you will have a real impact on creating lasting memories. You will assist guests and members in customizing their recreational experiences, coordinating and executing group activities. You enjoy leading, training and developing a team that works in a variety of environments. You will provide support in designing, implementing, and evaluating recreational programs. You will participate in managing and exceeding the budget, like forecasting, cost control, maximizing revenue and developing new recreational programs to meet guests’ evolving needs. Flexibility, responsiveness to change, and a strong ability to prioritize and manage deadlines will be key to optimizing team efficiency. You will work alongside the Cottage teams and their guests with booking personalized recreational activities and serving as the day-of coordinator, ensuring each visit exceeds expectations. You will assist with group sales and collaborate with the group activities manager in supporting larger groups while also handling administrative tasks. You form effective relationships and work closely with resort departments to maintain rapport and foster open communication. This includes coordination with key stakeholders including the leadership team of each vertical (Guest Services, Cottages, Spa, Golf, Food and Beverage, etc.). You set the tone by consistently upholding and ensuring compliance with departmental procedures, including standards for safety, quality, timing, attendance, and appearance. You maintain a thorough knowledge of current services, amenities, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area. You ensure clear communication with guests and team members, addressing issues promptly and efficiently with the necessary follow up. When needed or requested by leadership, you act to promptly resolve any concerns, coordinating necessary efforts through the appropriate departments and consistently follow-up to ensure resolution. Job Requirements Two years or more Customer Service/Guest Facing experience required Experience working for a four or five diamond/star property preferred Possess a valid driver’s license with a favorable driving record Excellent communication skills in English, both written and verbal Certified in First Aid/CPR or ability to become certified Proficiency in Microsoft Office software applications (Word, Excel, Outlook) and office equipment Timeliness and flexibility – you agree to work a flexible schedule. We work at peak business hours, which for us includes weekends, early mornings, evenings, and holidays If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels Ability to lift, carry, pull and push up to 50 lbs intermittently throughout a shift May be exposed to mechanical, electrical, chemical and fume hazards