Customer Consultant Position Available In Jefferson, Louisiana

Customer Consultant Paretti Family of Dealerships Metairie, LA Job Details Full-time $55,000 – $85,000 a year 2 days ago Qualifications Mid-level Full Job Description Paretti Collision Center is a family-owned organization that has been in the New Orleans area for 90 years. We are looking for a Customer Consultant to join our customer focused team. Primary for writing all initial estimates for walk ins, dealership referrals and glass estimates (using OEM EPC and procedures) Primary for consultations to determine if a supplement is needed before scheduling repairs and if out of pocket exposure exists Create 1 supplement and follow up until received and notify customer of outcome Educate customers on manufacturer standard repairs vs. market standard repairs Schedule estimate and drop off appointments in CCC calendar Open RO’s in CDK Convert CCC into RO using CDK RO # Create Repair Plan in CCC and make sure it is in the correct status Responsibilities related to check in and delivery process Introduce customer to blueprinting team and set expectations for who and when to expect communication from Take payments (pre-payments for part deposits, final payments at pick up) Provide status updates daily, with the expectation that all customers are updated within the work week at least once Set up tow’s Assist customer with removal of belongings on total losses Take payments from salvage vendors and assist with the salvage pick up Assist with creating advance charges for Copart/IAA pick up Answer incoming calls and assist customers based on their needs