Client Relations Associate Position Available In Plymouth, Massachusetts

Client Relations Associate LuxeSmile Dentistry Brockton, MA •

Remote Job Overview:

As a Client Relations Associate at our dental clinic, you will be the welcoming face and primary point of contact for our patients, ensuring exceptional service from their first call to their follow-up care.

Responsibilities:

Patient Engagement & Communication:

Greet patients warmly in person and via phone/email, addressing inquiries with professionalism and empathy. Schedule and confirm appointments, optimizing the clinic’s calendar for efficiency.

Administrative Coordination:

Verify insurance coverage and process claims or payments. Assist with billing inquiries and resolve any discrepancies.

Relationship Building & Problem Resolution:

Build trust by addressing patient concerns promptly and escalating clinical issues to the appropriate staff. Proactively identify opportunities to enhance the patient experience (e.g., reducing wait times, streamlining check-in).

Qualifications:

High school diploma or equivalent. Basic computer skills. Strong attention to detail and organizational skills. Ability to multitask and work efficiently in a fast-paced environment. Professional and friendly demeanor with a patient-focused approach.

Job Types:

Full-time, Part-time Pay:

$21.84 – $25.92 per hour Expected hours: 20 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Shift:

Day shift Evening shift Morning shift

Work Location:

Remote