Hospitality Associate Position Available In Suffolk, Massachusetts

Hospitality Associate 3.5 3.5 out of 5 stars Boston, MA 02215 “Your Community Needs You” – “Begin Your Journey as a Block-by-Block Hospitality Ambassador Today!” Hospitality Ambassadors will be primarily responsible for engaging with patrons and visitors of the Boston area. Some visitors need directions, some need a recommendation to a restaurant, and some need a simple smile. Hospitality Ambassadors will also be cross trained to provide help and/or recognize safety or quality of life concerns, and report these to the Safety Ambassadors or Supervisor for resolution. _______________________________________________________________________________________ The starting pay for this position is $25.00/hr

Requirements:

Customer service Communication Outdoors (traversing up to 5 miles Daily)

Work Schedule:

Monday-Friday 8:00am-5:00pm Weekend availability _ required _ ____________________________________________________________________________ So Why Block by Block At Block by Block, we employ friendly Ambassadors to make public spaces better, which includes making them friendlier, safer and cleaner. With nearly 3,000 employees nationwide, Block by Block is large enough to provide lots of opportunities, but small enough to have your work noticed. Our Mission Statement is as follows: “With pride, we make public spaces friendly and vibrant for the communities we serve.” Our rapid growth provides endless opportunities for your long-term career, not just your next job. 68% of our management team started in another job within our company, with a vast majority starting out as an ambassador. But don’t just take it from us, here’s what our colleagues think from our Fall 2024 Employee Satisfaction Survey. o 95.2% are happy that they selected Block by Block to work with o 91.2% of employees would recommend Block by Block to a friend or family member looking for a job o 91.9% of employees believe their direct supervisor is approachable and supportive o 97.6% of employees are proud of the work they do to make their communities better (safer, cleaner, friendlier) All About Being a Hospitality Ambassador Block by Block is looking for the friendliest people, who enjoy working with the public. If you love interacting with people, but are looking for more variety in your assignments, this might be the job for you! Hospitality Ambassadors are often like the cheerleaders for the local places we serve because they: o Continually greet and find ways to interact with nearly everyone they come into contact with to offer a greeting and friendly conversation. o Help visitors by making suggestions of activities, attractions and restaurants. o In many cases, if someone knows where they are going, such as a resident or employee, we still want to offer friendly greetings and interactions to everyone. o Professionally represent not only us, but our customer, and they realize we’re highly visible and operate in one of our cities’ most important fish bowls. o Take action when something out of the ordinary happens, which may require police, fire, EMS or social service outreach professionals. As a Hospitality Ambassador, no two days are ever the same, but a typical day will likely include the following responsibilities: o

Be Visible, and Be Really Friendly:

Our job is to be a visible presence and create continual friendly interactions with the people in the public space we serve and to be a reassuring, helpful presence. o

A Lot of Walking:

maximizing visibility and engagements is critical, so you’ll most likely be on the move to interact with as many people as possible o

Ongoing Reporting:

Be comfortable using our simple smart phone app to report normal activities and incidents. We might be a great match if: o You love going home every day with the sense of accomplishment that you made your city or someone else’s day better. o You have prior experience in customer service, hotel, retail, private security, and other forms of public service. o You’re looking to start a new career working with the public! o You like being active. (Who doesn’t like paid exercise!) o You are looking for a fantastic, second career opportunity (a.k.a. We love retirees!) Maybe not so much if… o You are looking for only a Monday through Friday job. We are busy all day (especially on the weekends) o You only like working indoors o You want to be sitting most of your day. o You don’t like people. o You’re not at least 18. Ready to Make a Difference? If you’re a proactive, community driven individual and like working in a team environment, apply today for this fantastic role to help become part of our thriving public space! Block by Block is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Job Type:

Full-time Pay:

$25.00 per hour Expected hours: 40 per week

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Schedule:

Day shift Monday to Friday Morning shift Weekends as needed Application Question(s): Are you comfortable engaging with the public in an outdoor setting? How many years of experience do you have in the hospitality industry?

Experience:

Customer service: 1 year (Required) Hospitality management: 1 year (Required) Communication skills: 1 year (Required) Shift availability: Day Shift (Required) Ability to

Commute:

Boston, MA 02215 (Preferred)

Work Location:

In person