Patient Experience Concierge Position Available In St. Charles, Missouri

City/State:

Saint Peters, Missouri Categories:

Support Services Shift:

Days Job Status:

PRN Req ID:

92776

Pay Range:

$15.00

• $23.88 / hour (Salary or hourly rate is based on job qualifications and relevant work experience)
• Additional Information About the Role
• Location
• Barnes Jewish St. Peters & Progress West Full Time, Part Time & PRN Opportunities Weekend & Holiday Rotation Shift
• 10:30 am to 7 pm & 1 pm to 9:30 pm Benefit Eligible
• Overview
• BJC HealthCare
• is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St.

Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice. BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development. BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.

• Preferred Qualifications
• Role Purpose
• Provides effortless and seamless movement in and out of the medical center as the first impression that patients and visitors experience. Provides coverage of the information desks and interacts with target audiences, internal resources and external vendors.
• Responsibilities
• + Handles customer concerns and complaints immediately using appropriate service recovery tools and guidelines.

+ Provides information regarding the medical center and local area. + Greets patients and visitors, provides patient and hospital information and escort services to those in need. + Utilizes technology to appropriately direct guests, visitors and patients throughout hospital campus. + Assists with patient arrival and departure.

• Minimum Requirements
• Education
• + High School Diploma or GED
• Experience
• +