Patient Services Specialist I Position Available In Gaston, North Carolina

Job Description

Job Summary:

Provides front office support duties including, but not limited to: greeting and welcoming patients, providing excellent customer service both in-person and over the phone, collecting co-payments, scheduling appointments, updating missing patient demographics, obtaining referrals and pre-certifications, and other clerical duties as assigned. Communicates and models the mission and values of CaroMont Health.

Qualifications:

High School diploma or equivalent required. Six months’ customer service experience required. Computer experience required. Must demonstrate abilities and skills to provide excellent customer service. Must possess excellent communication skills as well as knowledge of medical practice operations. Requires interpersonal skills necessary to function as liaison between providers, office staff, patients and patient’s family members. Requires the ability to read, write, follow oral and written instructions, perform mathematical calculations and communicate effectively with patients, co-workers, and service representatives from the area hospitals and insurance providers. Must be able to handle a fast-paced environment in a confident, professional manner. You must be a self-motivator, possessing a high level of judgment skills and initiative, along with the ability to prioritize and coordinate several tasks simultaneously, while retaining a confident, knowledgeable and helpful demeanor. Must have the ability to listen compassionately, demonstrating effective problem-solving and critical-thinking techniques to areas of concern to patients and employees without appearing judgmental is essential. Requires understanding of and the ability to maintain strict patient confidentiality.
EOE AA M/F/Vet/Disability About CaroMont Health
How we care makes the difference.
CaroMont Health is a nationally recognized leader and trusted partner in creating a healthy community. We’ve earned that trust by combining innovative medical breakthroughs with a level of care so extraordinary it has come to define us.
Our independent healthcare system includes specialists, primary care offices, urgent care locations, emergency departments and an acute-care hospital conveniently located throughout the region. From our top doctors to our advanced technology, CaroMont Health has been recognized with numerous awards, including being named one of Thomson Reuters’ Top 100 Hospitals.