Wet n Wild – Admissions Supervisor – Seasonal Position Available In Guilford, North Carolina
Tallo's Job Summary: The Wet 'n Wild - Admissions Supervisor - Seasonal position at Palace Entertainment involves supervising the Admissions team, ensuring compliance with company policies, and providing exceptional customer service. The ideal candidate will have strong communication skills, be friendly, and have previous related work experience. Benefits include flexible schedules, cross-training opportunities, and free admission to Wet 'n Wild Emerald Pointe and other Palace Entertainment parks. Apply now to join our expanding team!
Job Description
Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states. Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States. Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia. The Admissions Department is responsible for delivering amazing customer service and maintaining exceptional first impressions for both prospective and existing guests. The Admissions Supervisor assists with managing the day-to-day operations of the Admissions department and trains team members in the areas of guest services, general park knowledge, passes and tickets, and point of sale procedures. This position also assists with scheduling Admissions team members and addressing any guest concerns at the main gate. The ideal candidate will be friendly, have strong communication skills, and have a knack for exceptional customer service. We are currently looking for a: Wet ‘n Wild – Admissions Supervisor –
Seasonal Roles & Responsibilities:
Supervisory Duties:
Supervise the daily operations of the Admissions team and any other assigned departments Lead by example, attitude, and as a representation of Wet ‘n Wild Emerald Pointe core values Act as an approachable mentor and coach to all assigned team members Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests. Become knowledgeable of performing the essential duties of all admissions and front gate positions and backfill these positions when needed Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline. Ensure that all required meal and other breaks are being given in accordance with North Carolina State law Ensure daily sign-in sheets are completed and submitted each day Assist with team scheduling and timekeeping activities
Departmental Duties:
Welcome guests to the park in a warm and friendly manner. Courteously assist guests with questions and complaints Ensure that all POS financial transactions for parking lots are accurate and in-compliance with PCI standards Ensure that the Main Gate operation remains clean and organized to maintain a great first impression for incoming guests Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests. Assist other Guest Experience departments as needed All other duties assigned by leadership Team member benefits:
Education & Experience:
No education requirements for this role 1+ years of related work experience preferred Previous amusement park, theme park, or waterpark experience preferred
Language:
Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
Requirements:
Must be at least 18 years of age to comply with North Carolina Child Labor Laws Ability to work flexible schedule, including evenings, weekends, and holidays Must have reliable transportation to and from your scheduled shift Ability to comply with all uniform policies Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment. Must possess strong written and verbal communication skills Must possess strong attention to detail and problem-solving abilities Ability to follow direction, multi-task, and work as part of a team as well as independently
Physical Requirements:
Ability to stand, walk, and remain on feet for majority of the workday Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders Ability to remain sedentary for extended periods of time, while using a computer Ability to carry, push, pull, lift, and hold objects weighing 50 pounds or more
Working Conditions:
This role will be based in both an office setting as well as frequent exposure to outdoor areas of the park Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions Subject to frequent interruptions and requests that may require reprioritization of activities Working at Wet ‘n Wild Emerald Pointe is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Wet ‘n Wild Emerald Pointe employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!
Palace Perks & Benefits:
Flexible schedule Ability to cross-train and learn unique skills across various departments Free admission to Wet ‘n Wild Emerald Pointe and all Palace Entertainment parks on your days off Invitations to exclusive company-sponsored employee events throughout the season We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Wet ‘n Wild Emerald Pointe. Apply today! Do not miss the chance to spark your career now! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! So once you’ve had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in Parques Reunidos!