Concierge Position Available In Mecklenburg, North Carolina
Tallo's Job Summary: The Ballantyne, a Luxury Collection Hotel in Charlotte, NC, is hiring a Concierge for $16.00 per hour, full-time. The role involves providing exceptional customer service, assisting guests with local information, reservations, and administrative tasks. Qualifications include customer service experience, excellent communication skills, and knowledge of the local area. Perks include medical benefits, hotel discounts, and paid time off.
Job Description
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The Ballantyne, a Luxury Collection Hotel
10000 Ballantyne Commons Parkway
Charlotte, NC 28277
244 Room Hotel
Managed By Northwood Hospitality
Compensation:
$16.00 per hour, Full-Time
Job Description
Job Description
Concierge Department:
Front Office
Reports To:
Front Office Manager
Northwood Overview
An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.
Job Overview:
As a Concierge you will be the first point of contact for our guests, providing exceptional customer service and personalized assistance throughout their stay. You will be responsible for anticipating and fulfilling guests’ needs, ensuring a seamless and memorable experience.
Responsibilities:
Guest Relations:
o Greet and welcome guests warmly and professionally.
o Provide information about local attractions, restaurants, and transportation options.
o Assist with luggage handling and room service requests.
o Address guest inquiries and concerns promptly and efficiently.
o Resolve guest complaints and issues in a timely manner.
Reservations and Bookings:
o Make reservations for dining, shows, tours, and transportation.
o Assist with booking appointments and services within the hotel.
o Provide recommendations based on guest preferences and interests.
Local Knowledge:
o Stay up-to-date on local events, attractions, and cultural activities.
o Offer personalized recommendations tailored to individual guests’ needs.
Administrative Tasks:
o Manage guest correspondence, including emails and phone calls.
o Maintain accurate records of guest requests and preferences.
o Assist with administrative tasks as needed, such as scheduling and reporting.
Qualifications:
Proven experience in a customer service or hospitality role.
Excellent communication and interpersonal skills.
Strong organizational and time management abilities.
Ability to work flexible hours, including weekends and holidays.
Knowledge of local area and attractions.
Proficiency in relevant computer software (e.g., reservation systems, email).
A positive and enthusiastic attitude.
Perks & Benefits:
Medical, Dental, Vision
Hotel Discounts
Paid Time Off
Employee Assistance program
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.
EEO and ADA Statements
The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.
Posted April 18, 2025
12 The Ballantyne, a Luxury Collection Hotel
The Ballantyne, a Luxury Collection Hotel
Charlotte welcomes guests with gracious service, elegant accommodations and abundant amenities. Explore the spa, 24-hour room service, afternoon tea and leisure offerings. The Ballantyne features beautiful hotel rooms, a lovely cottage and The Lodge at Ballantyne, a 35-room group retreat. Meeting and event with event facilities with spacious and picturesque outdoor venues, on-site group activities and creative culinary offerings.
The Ballantyne is a Northwood Hospitality Hotel that delivers a carefully curated guest experience.
Values
Integrity, Collaboration, Passion
We understand that our people are the hallmark of our success. Our people are the most important assets we have. We are committed to developing talent and building high performance leadership. We understand that the sum of our collective talents and efforts helps us achieve greater results ant thrive. Together is how we succeed.
Benefits
At The Ballantyne, we value our team members and are committed to providing a comprehensive and competitive benefits package.
