Family Experience Teammate Position Available In Mecklenburg, North Carolina

Family Experience Teammate 3.7 3.7 out of 5 stars 2935 Providence Road, Charlotte, NC 28211 Family Experience Teammate Welcome to Aqua-Tots Swim Schools! We are on a mission to save lives by teaching children all over the world how to become safe and confident swimmers for life. Are you a motivated and customer-focused individual with a passion for helping families? Join us as a Family Experience Teammate , where you’ll provide exceptional service, build relationships, and create a welcoming environment for every family. What You’ll Do as a

Family Experience Teammate:

Deliver outstanding customer service: Greet families warmly, answer phone calls, and respond to email inquiries promptly and professionally.

Guide families through their journey:

Help families choose the right swim program, complete enrollment, and address questions or concerns with care and expertise.

Promote the Aqua-Tots experience:

Communicate the benefits of our swim curriculum and how it fosters water safety and lifelong skills.

Resolve customer inquiries:

Provide solutions for scheduling, billing, or account updates to ensure families have a seamless experience.

Celebrate family milestones:

Hand out stickers, high-fives, and celebrate swim achievements to create positive and memorable experiences.

Maintain a welcoming environment:

Ensure the swim school is clean, organized, and inviting for families.

Collaborate with the team:

Attend regular team meetings and training sessions to stay informed and provide consistent, high-quality service.

Qualifications:

Ability to routinley lift more than 60lbs CPR certification successfully completed within 60 days of hire Why Join Aqua-Tots? We value our teammates and offer benefits to support your success: All teammates receive: Weekly pay Holidays off Flexible and consistent scheduling based on your availability Tuition reimbursement for school Retirement savings opportunity Team incentives and potential bonuses Opportunity for growth and advancement Full-time teammates also enjoy: Health insurance Employee dental and vision coverage—100% paid for by us! Life insurance —100% paid for by us!

What We’re Looking For:

Customer service skills: Experience in customer-facing roles such as sales, hospitality, or administration.

Child-focused experience:

Babysitting, teaching, coaching, or other roles involving children.

Problem-solving ability:

Comfort addressing customer inquiries and finding effective solutions.

Excellent communication skills:

Friendly, clear, and professional interactions with families and teammates.

Team-oriented mindset:

A willingness to collaborate, help others, and contribute to a positive work environment.

Passion for making an impact:

A genuine desire to support families and teach water safety. What You Can Expect from

Us:

A fun, fast-paced, and supportive environment guided by our core values: being friendly, willing, humble, and driven. Fully paid, proactive, hands-on training to set you up for success. Continuous opportunities to develop your skills and grow within the organization. The chance to make a meaningful impact on the lives of children and their families every day. If you’re ready to bring exceptional customer service and create unforgettable experiences for families, apply to be a Family Experience Teammate today!