Front Desk Specialist Position Available In Onslow, North Carolina

Front Desk Specialist
at Vacasa Sneads Ferry, North Carolina, United States
Why Vacasa
We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we’re the largest full-service vacation rentalpany in North America thanks to the people who give us their best every day. Robust local teams are vital for successful vacation rentals—so much so that local operations teams make up the majority of our workforce. Our operations teams help make vacation memories happen by ensuring a seamless stay for our guests.
What we’re looking for
Vacasa is seeking a hard-working, energetic employee who is passionate about delivering on the promise of excellence in customer service. By providing personalized attention to our guests and owners, you will help us maintain our quickly growing portfolio of vacation homes.
Compensation
$15 / hour. Actual pay will vary based on a candidate’s skill, experience, education and/or location.
More benefits andpany perks information below
What you’ll do
Act as the first point of contact for our guests, vendors, and, occasionally, our owners within a local management office
Be responsible for taking iing phone calls, occasional outbound calls, and responding to emails or chats on a daily basis from guests who have questions or concerns about a reservation, statement or other concern
Assist with the creation and delegation of maintenance and housekeeping tickets (If applicable)
Verify unit availability to assist with scheduling vendor or realtor visits
Meet and maintain Vacasa standards and metrics such as guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations
Build and maintain business relationships and open lines ofmunication with other internal support teams
The skills you’ll need
Technicalputer skills required on all forms of hardware – laptops, tablets and mobile devices
Professional in all forms ofmunications such as email, phone calls, video calls and texts
Ability to work well under pressure in an agile, fast-paced environment
Excellent time management skills with the ability to change activity frequently and cope with interruptions
Highly responsive and reliable
Strong attention to detail
Prior housekeeping experience a plus
Ad to allpany policies and procedures
Work environment and physical demands
Availability to work Sunday through Saturday, early mornings and evenings as needed
Ability to use hands to finger, handle or feel, and reach with hands and arms
Ability to stand, sit, and walk for an extended period of time
Reach overhead and below the waist
Regularly push, pull, and lift up to 25 pounds
Occasionally lift or move up to 50 pounds
Bend, stoop, squat, kneel, and twist
The physical demands described are an example of those that must be met by an employee to successfully perform the essential functions of this job.
What you’ll get
Health/dental/vision insurance based on hours worked
Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
401K retirement savings plan with immediate 100%pany match on the first 6% you contribute
Health & Dependent Care Flexible Spending Accounts based on hours worked
Paid Vacation & Sick Time
Employee Assistance Program (EAP)
Employee Discounts
Please visit our careers page to review our full benefits offerings
Vacasa is an equal opportunity employermitted to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged. Vacasa ismitted to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.
Some positions may require that you drive a personal vehicle and/orpany vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver’s license, and be at least 18 years of age. Employees who are required to drive apany vehicle must have a valid driver’s license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.
An offer of employment for this role will be contingent upon the successfulpletion of a background check.