Concierge Representative, French – Contractor Position Available In Wake, North Carolina

Concierge Representative, French – Contractor Align Technology – 3.7

Raleigh, NC Job Details Full-time Estimated:

$50.1K – $59.5K a year 21 hours ago Benefits Employee discount Qualifications Microsoft Word French Microsoft Excel Microsoft Outlook Customer service Call center Salesforce English Mid-level Microsoft Office Bachelor’s degree Data entry Telemarketing 2 years Communication skills Time management Full Job Description Description This position is ideal for experienced customer service professionals to join the Concierge team as a French Customer Service Representative, providing high-quality support to French-speaking customers across multiple channels (phone, email, chat). You will provide support to potential patients and the orthodontists, dentists, and office staff that service them, address inquiries, resolve issues, and ensure a positive customer experience while collaborating with internal business partners such as the Marketing, Sales, and Regulatory teams. This role plays a key part in supporting business growth and enhancing consumer satisfaction Role expectations Assist in outbound and inbound call campaigns to connect doctors and patients. Convert prospects into valid consumers through effective communication. Capture and respond to consumer inquiries regarding products and services. Collaborate with internal and external teams to support consumers, dentists, and orthodontists. Identify and suggest improvements to enhance customer support processes. Work with team members to develop and implement initiatives that drive success. Consistently meet or exceed set quality and productivity metrics. Observe trends and share insights with relevant teams, such as Consumer and Product Marketing. Adapt to evolving departmental processes and responsibilities. Comply with all safety policies, practices, and procedures. Perform other duties as assigned. What we’re looking for

Education:

Bachelor’s degree or equivalent experience preferred Minimum 5 years of call center customer service experience required. Minimum 2 years of experience in the healthcare industry required. Minimum 2 years of telesales/telemarketing experience preferred. Excellent telephone manner with clear, concise, and professional communication. Strong judgment skills and creative problem-solving abilities. High efficiency and accuracy in data entry. Proficiency in MS Office (Outlook, Word, Excel). Experience with Salesforce Service Cloud preferred.

Communication:

Ability to effectively interact with internal and external stakeholders.

Teamwork:

Ability to work independently and collaboratively in a fast-paced environment.

Languages:

Highly proficient in spoken and written English and French, with the ability to adjust tone and language as needed. Strong organizational and time-management skills. Adaptability to a rapidly changing work environment. Proactive approach in seeking information and applying learned processes. Hours may vary based on consumer inquiries and complaints. Some weekend or evening work may be required. Potential domestic and/or international travel for training. Ability to work in a moderate-noise office environment with extensive computer use. About Align Technology Your growth and well-being: At Align, every smile matters. We are committed to supporting your health, contentment, and professional development through tools and initiatives designed to help you thrive. While benefits may vary by location, you can expect the following wherever you join us: Health and well-being programs to keep you thriving in both body and mind. Employee discounts on Invisalign products. Learning opportunities though online learning resources and support for your individual development plans. Inclusive workspace that fosters diversity and collaboration. Country-specific details will be shared with you by your recruiter during the interview process.

Discover Align:

At Align Technology, we are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day. We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration. As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation. Eager to learn how we embrace diversity and nurture employee well-being? Explore Align’s culture here! Want to discover more about exocad and Cubicure ? Click on their names for additional information.

Applicant Privacy Policies:

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Global Diversity Statement:

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.

Equal Opportunity Statement:

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.