Dental Concierge Call Specialist Position Available In Morris, New Jersey

Dental Concierge Call Specialist Dickerson Dental Group Randolph, NJ 07869 Qualifications Excellent verbal and written communication skills Strong organizational skills and attention to detail Ability to multitask and manage a high volume of phone calls or inquiries Compassionate, empathetic, and patient-focused Professional demeanor with a strong ability to interact with a wide variety of patients Ability to work independently and as part of a team Positive attitude and a strong commitment to excellent customer service Customer service: 1 year (Required) Responsibilities The Dental Concierge Call Representative is responsible for providing exceptional customer service and support to patients seeking dental care This position serves as the first point of contact for patients calling or reaching out to the dental office The role involves scheduling appointments and handling patient inquiries

Patient Communication:

Greet patients professionally and courteously over the phone providing clear and accurate information about services, appointments, and office policies

Appointment Scheduling:

Efficiently schedule, reschedule, and confirm patient appointments, ensuring that appointment times are optimized for both the patient and the dental team

Patient Experience Management:

Ensure each patient receives a personalized, positive experience by actively listening to their needs and addressing concerns Collaboration with

Dental Team:

Work closely with the dentist, hygienists, and office staff to ensure that the practice runs smoothly and that patient needs are met

Job Type:

Full-time Pay:

$18.00 – $22.00 per hour

Benefits:

401(k) 401(k) matching Paid time off

Schedule:

10 hour shift 8 hour shift Monday to Friday Rotating weekends Weekends as needed Ability to

Commute:

Randolph, NJ 07869 (Required)

Work Location:

In person