Concierge / Membership Experience Specialist Position Available In Erie, New York

Concierge / Membership Experience Specialist OWM Integrative Wellness Buffalo, NY Job Details Full-time $50,000 – $85,000 a year 1 day ago Qualifications Hospitality Mid-level 3 years Appointment scheduling Med spa experience Communication skills Full Job Description Position Summary OWM Integrative Wellness is redefining the future of luxury healthcare. As we transition to an exclusive membership-based model, we are seeking a polished and personable Concierge – Membership Experience Specialist to provide a five-star experience for our elite clientele. This is not a traditional front desk role—it is an opportunity to serve as the trusted host and guide for our members’ transformational wellness journey. Essential Duties & Responsibilities Greet and welcome clients as the face of OWM, creating lasting first impressions. Provide seamless, luxury-level client service throughout each visit. Present and cross-sell a range of premium offerings, including IV therapy, regenerative services, and aesthetic treatments. Educate clients on membership tiers, inclusions, and exclusive benefits. Collect and document client testimonials, reviews, and satisfaction feedback. Resolve client concerns with professionalism, discretion, and urgency. Collaborate with clinical and executive teams to enhance member satisfaction and retention. Required Qualifications Minimum of 3 years of experience in luxury hospitality, concierge services, or high-end aesthetic/medical environments. Strong interpersonal skills with the ability to build rapport and sell through service. Excellent verbal and written communication skills. Highly organized and proactive, with the ability to anticipate and meet client needs. Proficiency with CRM systems and appointment scheduling software. Passion for wellness, aesthetic medicine, and high-performance living. Preferred Qualifications Experience in concierge medicine, luxury spa/medspa settings, or private membership clubs. Knowledge of functional medicine, bio-optimization, or integrative health practices. Why Join OWM Integrative Wellness? Leadership in cutting-edge integrative and longevity medicine. Tranquil, high-end clinical environment designed for elite care. Opportunity to work with a supportive team and make a lasting impact. Serve an exclusive clientele seeking transformational wellness experiences.

Work Environment:

Works in an office environment with occasional exposure to patient care areas. May be required to occasionally lift or move items up to 25 pounds.

Physical Demands:

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential job functions for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands, reach with arms and hands, and talk and hear. The employee is occasionally required to climb or balance, stoop, crouch, kneel, crawl.

Schedule expectations:

Employees are expected to work assigned shifts as needed to meet business demands, which may include days, evenings, weekends, and holidays within standard operating hours.

Equal Employment Opportunity:

Our practice is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to: race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.