Patient Liaison – Emergency Department – Part Time evenings Position Available In Onondaga, New York

Patient Liaison

• Emergency Department
• Part Time evenings St. Joseph’s Health
• 3.1 Syracuse, NY Job Details Part-time $16.70
• $22.

80 an hour 13 hours ago Qualifications Customer service High school diploma or GED Communication skills Entry level Patient observation

Full Job Description Employment Type:

Part time

Shift:

Evening Shift Description:

Part Time

• 20 hours a week

POSITION TITLE

Patient Advocate

MISSION STATEMENT

We, St Joseph’s Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

POSITION PURPOSE

Focus on non-medical needs of the patient and family. Serve as liaison among patients, families, visitors, staff and physicians. Respond to questions and concerns in a timely basis. Focused primarily in the waiting room with attention to the needs of patients and families including education regarding the flow/process of the ED; observing patients for change in condition/status; familiarity with all people in the waiting room; providing comfort measures including pillows, blankets, ice packets etc.

ESSENTIAL FUNCTIONS

Arrange to visit patients and families in ED on priority basis: Waiting Room (90%), Family Consult Room (5%), ED patient rooms if necessary (5%) Providing comfort measures to patients and families waiting (such as warm blankets, coffee, emotional support). Respond to patient questions and concerns and help to resolve issues by engaging the appropriate resource. Close working relationship with the Triage and Charge nurse

MINIMUM QUALIFICATIONS

High school diploma or GED is required . Past experience in customer service, particularly in a high volume, fast paced environment. Strong ability to engage with a diverse population of patients. Excellent communication skills. Understanding of and empathetic toward illness and suffering, and sorrow of the patient/family. Must be able to offer comfort and consolation

WORK ENVIRONMENT AND HAZARDS

Clinical setting. Exposure Class I

• Routine or potential exposure to blood, body fluids, excretions or secretions.

PHYSICAL DEMANDS

Light work: walking.

Pay Range:

$16.70

• $22.

80 Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.