Casual Patient & Family Concierge Position Available In Allegheny, Pennsylvania

Casual Patient & Family Concierge UPMC

• 3.4 Pittsburgh, PA Job Details Temporary $17.38
• $28.

59 an hour 22 hours ago Benefits Paid parental leave Dependent care reimbursement Health insurance Dental insurance Tuition reimbursement Paid time off Parental leave Vision insurance Loan assistance Life insurance Qualifications Nursing Customer service No experience needed High school diploma or GED Bachelor of Science in Nursing Entry level Under 1 year Full Job Description Casual Patient & Family Concierge

• UPMC Presbyterian Medicine 12

S Job ID:

6953712587

Status:

Casual Regular/Temporary:

Limited Shift:

Day Job Facility:

UPMC Presbyterian Department:

12

S Acute Care Location:

3459

Fifth Avenue, Pittsburgh, PA Union Position:

No Salary Range:

$ 18.4-28.59 USD difference on our team by working with our Life Changers to provide high-quality patient care. Build relationships with patients as you help them find comfort in a safe environment. With a premier benefits package and endless opportunities for growth, browse Patient & Family Concierge roles today to see how you can make a difference with UPMC!

Career Ladder:

Entry Level Patient & Family Concierge:

no experience required, rate starts at $17.38/hour

Patient & Family Concierge Senior:

6 months of experience as a Patient & Family Concierge or equivalent, rate starts at $17.58/hour

Purpose:

The Patient & Family Concierge is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the Concierge is to create and deliver a top-notch experience for patients, visitors, and colleagues. The Concierge will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the Concierge may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, and supply/equipment management. Above all, the Concierge will remain focused on patient and guest satisfaction and quality of care from first to last impression. The Patient and Family Concierge role is a new non-clinical support role that focuses on essential non-clinical tasks.

Such as:

Transporting patients, patient-specific equipment, or lab specimens. Delivering meals, water pitchers, or other nourishment to patients. Replenishing supplies. Decluttering patient rooms and public areas. Maintaining equipment, reporting maintenance needs. Greeting and escorting patients and visitors This role does not perform direct clinical care, which requires additional training. Examples of clinical care that should not be performed include, but is not limited to: Mobility assistance Bathing Dressing Feeding Placing telemetry leads Removing IV lines

Responsibilities:

Destination Coordination:

Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination.

Environmental Services:

Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. Prepares patient room for Environmental Services colleagues to clean and sanitize rooms. Replenishes supplies as needed.

Dietary Services:

. Delivers and Sets up patient meal trays using the designated department script to ensure proper patient identification. Delivers other nourishments to patients upon request. Follows all safety and sanitation regulations.

Transportation Services:

Escorts Patient to discharge lounge or main entrance as appropriate. Supply & Equipment Management. Organizes supply room. Delivers supplies, equipment, and other materials to the patient units, and other designated areas safely, timely, and accurately. Stocks patient room, supply areas, med carts (no medications), Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge.

General:

Answers unit phones and transfers to appropriate staff. Responds to call lights under Nursing Assistant/PCT direction. Interacts and socializes with patients and assesses patient needs. Rounds hourly to ensure all areas of responsibility are met satisfactorily. Prints and distributes daily plans of careDepending upon unit, may maintain resources like pamphlets, department contacts, etc. Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers. Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don’t Direct, Own Your Zone) when performing all job responsibilities. Performs in accordance with all other system-wide competencies/behaviors. Performs other duties as assigned.

Qualifications:

Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times. High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in lieu of HS Diploma/GED. Previous experience in health care or customer service is a plus, but not required. 6 months experience required for senior title Ability to follow written and verbal instructions.

Licensure, Certifications, and Clearances:

Act 34 Why Work Here We know that you have many options when choosing where to build your career. So why choose UPMC? We can think of a few reasons. Work-Life Balance Finding the ideal balance to manage the important elements in your life. Development & Opportunities Enhancing your career through continued learning opportunities and/or advancement. Compensation Receiving competitive pay for the work that you do

• base pay, merit, and premium pay.

Performance & Recognition Rewarding performance that supports the goals and mission of UPMC. Benefits Providing assistance and security to meet the current and future needs of you and your family. Work-Life Balance Finding the ideal balance to manage the important elements in your life. Development & Opportunities Enhancing your career through continued learning opportunities and/or advancement. Compensation Receiving competitive pay for the work that you do

• base pay, merit, and premium pay.

Performance & Recognition Rewarding performance that supports the goals and mission of UPMC. Benefits Providing assistance and security to meet the current and future needs of you and your family. Benefits that Matter to You We’re committed to providing benefits that meet your needs and support your well-being in all areas of life. Earn over 5 weeks of paid time off every year Affordable medical, dental & vision coverage Student loan assistance and tuition reimbursement options Earn up to 8% of your eligible pay in retirement contributions from UPMC Employer-paid life insurance Benefits that Matter to You We’re committed to providing benefits that meet your needs and support your well-being in all areas of life. Earn over 5 weeks of paid time off every year Affordable medical, dental & vision coverage Student loan assistance and tuition reimbursement options Earn up to 8% of your eligible pay in retirement contributions from UPMC Employer-paid life insurance Benefits that Matter to You We’re committed to providing our employees with benefits that meet their needs and support their well-being in all areas of life. Earn over 5 weeks of paid time off every year Affordable medical, dental & vision coverage Student loan assistance and tuition reimbursement options Earn up to 8% of your eligible pay in retirement contributions from UPMC Employer-paid life insurance Support for You

• and Your Family Your career doesn’t impact just you, but the people you care about, too. We’re making sure your career works for the whole family. Two weeks of paid parental leave Family planning resources Tuition assistance for dependents Comprehensive health care for dependents Emergency child and elder care options Flexible work arrangements Support for You
• and Your Family Your career doesn’t impact just you, but the people you care about, too. We’re making sure your career works for the whole family. Two weeks of paid parental leave Family planning resources Tuition assistance for dependents Comprehensive health care for dependents Emergency child and elder care options Flexible work arrangements Support for You
• and Your Family Your career doesn’t impact just you, but the people you care about, too.

We’re making sure your career works for the whole family. Flexibility to choose the shifts and work arrangements work best for your lifestyle Two weeks of paid parental leave Family planning resources Comprehensive health care for dependents Emergency child and elder care options A Culture That Cares At UPMC, you can find a home among people who share your passions and care about who you are. Employee resource groups Awards for champions of dignity & respect Center for Workplace Culture and Engagement Programs for veteran engagement A Culture That Cares At UPMC, you can find a home among people who share your passions and care about who you are. Employee resource groups Awards for champions of dignity & respect Center for Workplace Culture and Engagement Programs for veteran engagement A Culture That Cares UPMC is a place where you can find a home, no matter your gender, race, sexual orientation, age, or culture, and where you can meet people who share your passions and care about you. Employee resource groups Awards for champions of dignity & respect Center for Workplace Culture and Engagement Programs for Veteran Engagement Tools to Reach Your Potential Once you become a member of our team, the journey doesn’t stop there. UPMC is committed to supporting your growth and helping you build the career of your dreams. Up to $6,000 of annual tuition assistance Ongoing learning via LinkedIn Learning Accelerated career pathways for growth Robust instructor-led education and learning pathways Tools to Reach Your Potential Once you become a member of our team, the journey doesn’t stop there. UPMC is committed to supporting your growth and helping you build the career of your dreams. Up to $6,000 of annual tuition assistance Ongoing learning via LinkedIn Learning Accelerated career pathways for growth Robust instructor-led education and learning pathways Tools to Reach Your Potential Once you become a member of our team, the journey doesn’t stop there. UPMC is committed to supporting your growth and helping you build the career of your dreams. Unlimited educational possibilities, including no-cost BSN and MSN programs Robust career ladders for every nurse

• no matter your specialty, location, or career stage Up to $6,000 of annual tuition assistance Ongoing learning opportunities Expansive Opportunity Where do you want to go with your career?

Wherever it is, UPMC can take you there. 100,000 employees 40+ hospitals and 800+ doctors’ offices and outpatient sites Dozens of career ladders to climb International locations State-of-the-art technology Expansive Opportunity Where do you want to go with your career? Wherever it is, UPMC can take you there. 100,000 employees 40+ hospitals and 800+ doctors’ offices and outpatient sites Dozens of career ladders to climb International locations State-of-the-art technology Expansive Opportunity Where do you want to go with your career? Wherever it is, UPMC can take you there. 100,000 employees 40+ hospitals and 800+ doctors’ offices and outpatient sites International locations State of-the-art technology