Full-Time Patient & Family Concierge Senior – Stem Cell Transplant (6 West) Position Available In Allegheny, Pennsylvania

Full-Time Patient & Family Concierge Senior – Stem Cell Transplant (6 West)

Job ID:

6968647609

Status:

Full-Time

Regular/Temporary:

Regular

Shift:

Rotating

Facility:

UPMC Shadyside

Department:

6 West Oncology

Location:

5230 Centre Avenue, Pittsburgh, PA

Union Position:

No

Salary Range:

$ 18.4-28.59 USD Join UPMC Shadyside’s Oncology Team! UPMC Shadyside is hiring a Full-Time Patient & Family Concierge to join their team in the Stem Cell Transplant unit 6 West!

Shift/Schedule:

 Three 12-hour shifts per week (6:30 AM – 7:00 PM), with alternating weekdays and every other weekend (Saturday and Sunday) required. About UPMC Shadyside 6

West:

6 West is an oncology unit specializing in stem cell transplants, car-t cell infusions, and cutting-edge research. It is a fast-paced unit that is moving cancer care forward. Patient diagnoses include a robust oncology population specializing in hematological cancers. Provide compassionate, personalized support to patients, families, and visitors. Duties include coordinating patient/visitor destinations, assisting with environmental and dietary services, transporting patients and equipment, managing supplies, and performing administrative tasks.

Key Responsibilities:

Destination Coordination:

Greet and assist patients and visitors with directions, escorting, parking validation, scooter issuance, and patient belongings tracking while maintaining confidentiality.

Environmental Services:

Clean and organize patient rooms, common areas, and equipment; replenish supplies; make beds and report maintenance issues.

Dietary Services:

Assemble and deliver meals per dietary orders, maintain food safety, and follow sanitation guidelines.

Transportation:

Safely transport patients, equipment, and specimens between units; disinfect transport equipment; maintain accurate records.

Supply & Equipment Management:

Order, stock, and deliver supplies and equipment; monitor expiration dates and refrigerator temperatures; inventory medical devices.

Administrative Support:

Coordinate tests and transports, manage patient charts and documentation, answer phones, update bedboards, order supplies, and complete audits.

General Duties:

Respond to call lights, interact with patients, promote mobility, maintain resource materials, and adhere to infection control and safety protocols. Exhibit UPMC values and experience behaviors (AIDET, The Promise, 10-5 Rule, Own Your Zone) in all duties. Perform additional tasks as assigned.

Qualifications:

Genuine desire, drive, and compassion to consistently deliver exceptional patient and family experiences
High school diploma or GED; OR one year of relevant work experience in lieu of diploma
Minimum 6 months’ experience as a Patient & Family Concierge or equivalent role
Proven competency in all Patient & Family Concierge responsibilities
Internal promotions depend on business unit assessment of performance
Completion of at least one annual contribution such as hospital/department committee participation, project involvement, peer interviewing, or onboarding/precepting of other Experience Concierges
Ability to follow written and verbal instructions

Licensure, Certifications, and Clearances:

Act 34 clearance UPMC is an Equal Opportunity Employer/Disability/Veteran