Health Care Concierge, Associate- 24/7 Afterhours Position Available In Allegheny, Pennsylvania

Health Care Concierge, Associate- 24/7 Afterhours

UPMC – 3.4

Pittsburgh, PA Job Details Full-time $19.10 – $28.86 an hour 11 hours ago Benefits On-the-job training Qualifications Microsoft Excel Customer service Call center Writing skills Microsoft Office High school diploma or GED Analysis skills Organizational skills Typing 2 years Entry level Full Job Description The UPMC Health Plan Member Services Team is currently hiring Health Care Concierge Associates to be advocates for our members and to proudly wear the badge of UPMC Health Plan. With a close-knit work environment and a dedicated culture of service excellence, our Member Services Team educates and guides our members through coverage, claims, and other program inquiries. UPMC Health Plan is proud to be an award-winning organization recognized for its commitment to excellence. This success is driven by the compassionate attention and expert support for our members every time they connect with our dedicated Health Care Concierges. Despite the pay range listed, the current budget for this position is $19.10-$20.70/hr. Our employees receive comprehensive benefits and a defined career path for growth and advancement. We have a “Comprehensive on-the-job training program”. Employees for this role should reside within 90 miles of Pittsburgh or Erie. We are seeking a highly motivated and detail-oriented Health Care Concierge Associate to join our 24/7 Member Services team. In this role, you’ll support both our WorkPartners and Member Services lines of business by serving as the first point of contact for individuals reporting work-related absences or inquiring about various benefits and leave programs As a Health Care Concierge, you’ll assist callers with the submission of Day One Absence notifications and guide them through processes related to Short-Term Disability, ADA, FMLA, PLOA, Leave Management, Workplace Accommodations, and Workers’ Compensation/Commercial Workers’ Compensation claims. You’ll also provide information, route inquiries to the appropriate specialists, and escalate concerns as needed This is a computer-based position that requires navigating multiple systems simultaneously, with the ability to multitask, listen, and type accurately in real time, and maintain high-quality customer service in a fast-paced environment.

Schedule & Availability:

Hours of Operation:

24 hours a day, 7 days a week Hiring for the

Following Shifts:

8:00 AM – 4:00 PM 9:00 AM – 5:00 PM Must be available to work one weekend day as part of your regular schedule

Shift Assignment:

Assigned by leadership based on business needs

Training Schedule:

Training will take place during daylight hours, typically between 8:00 AM and 5:00 PM, regardless of your assigned shift

Holidays:

This is a 365-day operation — availability on holidays is required

Overtime:

Mandatory scheduled overtime may range from 30 to 90 minutes per day, including 9-hour Mondays. Advance notice is provided by the Wednesday before the work week High school diploma or equivalent required. College degree preferred. Minimum of 2 years of customer service and/or call center experience. Proficient in typing and writing skills required. Ability to make independent decisions required. Knowledge of Microsoft Office and Excel spreadsheet program preferred. Complex analytical skills necessary to evaluate customer inquiries. Demonstrates good organizational skills. A desire to help others and portray empathy in all situations. Ability to learn complex health plan information. Demonstrate flexibility and motivation to learn & grow in the position. Flexibility in work schedule.

Licensure, Certifications, and Clearances:

Act 34 with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran