Guest Relations Specialist Position Available In Lancaster, Pennsylvania

Guest Relations Specialist

Location/Org Data :

Name
Manor Campus
Posted Date
2 days ago
(6/13/2025 1:00 AM)
Category Administrative/Clerical Position Type

FT – FT 36-40

Hours Location :

Address 211

Willow Valley Square Location :

Location US-PA-Lancaster
Overview
Willow Valley Communities is hiring a Guest Relations Specialist to be responsible for greeting guests, exhibiting genuine hospitality as they arrive, enter or leave the Guest Suites. The Guest Relations team provides a first impression, setting the tone for an exceptional customer experience. Oversees the functions of a Guest Concierge Desk; check guests in/out, answers questions and provides support for the use of the amenities. Opportunities with

WVC:

Excellent benefits package, including medical, dental and vision
Generous PTO package
Career growth opportunities
Use of amenities, such as our fitness center, spa, cafes and swimming pools
Plus many more

Wage:

$15/hour + based on experience

Responsibilities:

Greet and wee guests upon arrival and when entering and leaving the building.
Assist with luggage and packages to and from vehicles in the entrance circle if needed. Provide use of luggage carts to guests. to create a positive guest experience, personalizing interactions whenever possible.
Maintain a professional manner and appearance.
Answer iing calls, determine purpose of call and if necessary transfers request to additional personnel.
Speak with all using a clear and professional language and answer telephones using appropriate telephone etiquette.
Use of the onsite 2-way radio -munication between departments for emergencies.
Offer suggestions about the WVC property and amenities.
Provides concierge style services, such as offering dining and amenity reservations or suggestions giving directions, helping to facilitate interactions withmunities personnel, etc.
Assist with special requests. Perform guest services with a customer focused attitude regardless of the request.
A working knowledge of (reservation) software or ability to learn software, databases and web based applications as required.
A working knowledge of Microsoft Office – Excel and Publisher – for documentation and sign updates.
Takes payments for services and reconcile daily reports.
Monitor the supplies in the Business Center; replenish if needed.
Assist guests with use of fitness equipment when asked. Room use is for guests over the age of 14 yrs. Monitor the space for correct usage of equipment and tidy area after use if necessary.
Follows security procedures and monitors guest’s safety when entering/exiting the building.
Follow allpany policies and procedures and report accidents, injuries and unsafe work conditions to Lead Guest Relations or General Manager.
Knowledge of fire safety and evacuation plans.
Maintain a neat and tidy appearance of the desk and the lobby.
Responsible to submit maintenance requests for WVC property.
Responsible to submit IT service for WVCputers and ers.

Qualifications:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalentbination of education and experience.
Excellent customer service required

Hours:

40 hours/week

Schedule:

Monday-Thursday 12:00am-8:00am + every other weekend and every other holiday

Location:

The Guest Suites of Willow Valley Communities 211 Willow Valley Square, Lancaster, PA 17602