Patient & Family Concierge – Emergency Department Williamsport Position Available In Lycoming, Pennsylvania

Patient & Family Concierge

• Emergency Department Williamsport 3.4 3.4 out of 5 stars 700 High Street, Williamsport, PA 17701 Patient & Family Concierge
• Emergency Department Williamsport

•

Full-Time Evening/Night Job ID:

7080872034

Status:

Full-Time Regular/Temporary:

Regular Shift:

Rotating Facility:

UPMC Susquehanna Williamsport Department:

Emergency Dept Location:

700

High Street, Williamsport, PA Union Position:

No Salary Range:

$ 18.0-26.85 USD Join Our Team at UPMC Williamsport!

Position:

Patient & Family Concierge Department:

Emergency Department Schedule:

Full-Time (36 hours/week) |

Evening/Night Shifts Rotation:

Every other weekend & rotating holidays Make a Meaningful Impact Every Day At UPMC Williamsport, we are committed to delivering exceptional care and service to our patients and their families. As a Patient & Family Concierge, you’ll be at the heart of that mission—providing compassionate, personalized support throughout the hospital experience. This dynamic role offers the opportunity to work across multiple departments, ensuring a seamless and welcoming environment for patients, visitors, and staff alike. What You’ll Do You’ll serve as a versatile team member, supporting a wide range of services: Destination Coordination Warmly greet and assist patients and visitors with directions and escort services. Provide information while maintaining patient confidentiality. Issue parking passes, scooters, and assist with patient belongings. Environmental Services Clean and organize patient rooms and public areas. Change linens, remove trash, and restock supplies. Report maintenance issues promptly. ️ Dietary Services Assemble and deliver meals based on dietary needs. Ensure food safety and sanitation standards are met. Respond to patient nourishment requests. Transportation Services Safely transport patients, equipment, and specimens. Disinfect transport equipment and log activities. Report and track equipment maintenance needs. Telehealth Support Set up and sanitize telehealth carts for virtual appointments. Perform weekly functionality checks and escalate issues as needed. Supply & Equipment Management Order and stock unit supplies and equipment. Monitor inventory, expiration dates, and maintain logs. Support unit-specific needs like stocking family lounges or kitchens. General Support Answer phones, respond to call lights, and assist with patient mobility. Round hourly to ensure patient and unit needs are met. Distribute daily care plans and maintain educational resources. What We’re Looking For A compassionate, service-oriented individual with a flexible, team-first mindset. Strong communication and multitasking skills. Commitment to UPMC’s core values and patient experience standards. Why UPMC? Be part of a mission-driven organization that values empathy, excellence, and innovation. Enjoy a supportive team environment and opportunities for growth. Make a difference in the lives of patients and families every day. Ready to be the first and lasting impression of care at UPMC Williamsport? Apply today and help us deliver the experience every patient deserves.

Qualifications:

Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times. High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in lieu of HS Diploma/GED. Previous experience in health care or customer service is a plus, but not required. Ability to follow written and verbal instructions.

Licensure, Certifications, and Clearances:

Act 31 Child Abuse Reporting with renewal Act 33 with renewal Act 34 with renewal Act 73 FBI Clearance with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran Why Work Here We know that you have many options when choosing where to build your career. So why choose UPMC? We can think of a few reasons. Work-Life Balance Finding the ideal balance to manage the important elements in your life. Development & Opportunities Enhancing your career through continued learning opportunities and/or advancement. Compensation Receiving competitive pay for the work that you do

• base pay, merit, and premium pay.

Performance & Recognition Rewarding performance that supports the goals and mission of UPMC. Benefits Providing assistance and security to meet the current and future needs of you and your family. Work-Life Balance Finding the ideal balance to manage the important elements in your life. Development & Opportunities Enhancing your career through continued learning opportunities and/or advancement. Compensation Receiving competitive pay for the work that you do

• base pay, merit, and premium pay.

Performance & Recognition Rewarding performance that supports the goals and mission of UPMC. Benefits Providing assistance and security to meet the current and future needs of you and your family. Benefits that Matter to You We’re committed to providing benefits that meet your needs and support your well-being in all areas of life. Earn over 5 weeks of paid time off every year Affordable medical, dental & vision coverage Student loan assistance and tuition reimbursement options Earn up to 8% of your eligible pay in retirement contributions from UPMC Employer-paid life insurance Benefits that Matter to You We’re committed to providing benefits that meet your needs and support your well-being in all areas of life. Earn over 5 weeks of paid time off every year Affordable medical, dental & vision coverage Student loan assistance and tuition reimbursement options Earn up to 8% of your eligible pay in retirement contributions from UPMC Employer-paid life insurance Benefits that Matter to You We’re committed to providing our employees with benefits that meet their needs and support their well-being in all areas of life. Earn over 5 weeks of paid time off every year Affordable medical, dental & vision coverage Student loan assistance and tuition reimbursement options Earn up to 8% of your eligible pay in retirement contributions from UPMC Employer-paid life insurance Support for You

• and Your Family Your career doesn’t impact just you, but the people you care about, too. We’re making sure your career works for the whole family. Two weeks of paid parental leave Family planning resources Tuition assistance for dependents Comprehensive health care for dependents Emergency child and elder care options Flexible work arrangements Support for You
• and Your Family Your career doesn’t impact just you, but the people you care about, too. We’re making sure your career works for the whole family. Two weeks of paid parental leave Family planning resources Tuition assistance for dependents Comprehensive health care for dependents Emergency child and elder care options Flexible work arrangements Support for You
• and Your Family Your career doesn’t impact just you, but the people you care about, too.

We’re making sure your career works for the whole family. Flexibility to choose the shifts and work arrangements work best for your lifestyle Two weeks of paid parental leave Family planning resources Comprehensive health care for dependents Emergency child and elder care options A Culture That Cares At UPMC, you can find a home among people who share your passions and care about who you are. Employee resource groups Awards for champions of dignity & respect Center for Workplace Culture and Engagement Programs for veteran engagement A Culture That Cares At UPMC, you can find a home among people who share your passions and care about who you are. Employee resource groups Awards for champions of dignity & respect Center for Workplace Culture and Engagement Programs for veteran engagement A Culture That Cares UPMC is a place where you can find a home, no matter your gender, race, sexual orientation, age, or culture, and where you can meet people who share your passions and care about you. Employee resource groups Awards for champions of dignity & respect Center for Workplace Culture and Engagement Programs for Veteran Engagement Tools to Reach Your Potential Once you become a member of our team, the journey doesn’t stop there. UPMC is committed to supporting your growth and helping you build the career of your dreams. Up to $6,000 of annual tuition assistance Ongoing learning via LinkedIn Learning Accelerated career pathways for growth Robust instructor-led education and learning pathways Tools to Reach Your Potential Once you become a member of our team, the journey doesn’t stop there. UPMC is committed to supporting your growth and helping you build the career of your dreams. Up to $6,000 of annual tuition assistance Ongoing learning via LinkedIn Learning Accelerated career pathways for growth Robust instructor-led education and learning pathways Tools to Reach Your Potential Once you become a member of our team, the journey doesn’t stop there. UPMC is committed to supporting your growth and helping you build the career of your dreams. Unlimited educational possibilities, including no-cost BSN and MSN programs Robust career ladders for every nurse

• no matter your specialty, location, or career stage Up to $6,000 of annual tuition assistance Ongoing learning opportunities Expansive Opportunity Where do you want to go with your career?

Wherever it is, UPMC can take you there. 100,000 employees 40+ hospitals and 800+ doctors’ offices and outpatient sites Dozens of career ladders to climb International locations State-of-the-art technology Expansive Opportunity Where do you want to go with your career? Wherever it is, UPMC can take you there. 100,000 employees 40+ hospitals and 800+ doctors’ offices and outpatient sites Dozens of career ladders to climb International locations State-of-the-art technology Expansive Opportunity Where do you want to go with your career? Wherever it is, UPMC can take you there. 100,000 employees 40+ hospitals and 800+ doctors’ offices and outpatient sites International locations State of-the-art technology