Concierge Position Available In Philadelphia, Pennsylvania

CONCIERGE

The Unbound Collection by Hyatt
The Bellevue Hotel
US – PA – Philadelphia

Posted:

Jul 25, 2025
Summary
The Concierge is responsible for creating a weing first impression and for providing current information about the local area, attractions and events. He/she is also responsible for greeting guests, assisting with questions, and providing rmendations and directions for restaurants, attractions and events in the area.

Responsibilities:

Provide information and assist guests concerning restaurants, theater/musical productions, airlines, automobile rental, transportation directions, office services, beauty/barber establishments, and other appropriate services, and render reservations for such.
Maintain current listing of local and area attractions, special events and activities.
Maintain a listing of local transportation guides, churches, sports arenas, etc.
Provide hours of operations for all restaurants, lounges and shops within the hotel.
Provide information, maps and directions as required.
Maintain lobby reader board.
Maintain all property brochure racks, order and restock when necessary.
Knowledge of all emergency procedures and the ability to assist and/or respond accordingly.
Provide personalized phone calls to VIP’s and other designated guests weing them to the hotel.
Communicate all daily functions and their location in the hotel in order to assist and direct guests.
Assist the front desk when needed.
Assist guests with retrieval of packages.
Provide gift certificates for purchase.
Maintain in-room TV channel listings.
Show guestrooms and suites as needed.
Oversee cleanliness of lobby and entrance areas

Qualifications:

Experience in a hotel or a related field preferred. High School diploma or equivalent required.
Excellent time management skills.
Able to prioritize multple requests.
Computer experience required. Maintain a warm and friendly demeanor at all times. Must be able to effectivelymunicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Maintain regular attendance inpliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and plex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management.
This position is at a location w Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party managementpany that is responsible for all employment benefits and obligations at this location.