Front Desk Concierge FT Position Available In Charleston, South Carolina

Front Desk Concierge

FT 3.0 3.0

out of 5 stars 3000 Southern Pines Lane, Johns Island, SC 29455 Job Overview We are seeking a dedicated and friendly Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. Your primary responsibilities will include managing guest check-ins and check-outs, addressing guest inquiries, and facilitating communication between guests and hotel staff. This position is ideal for individuals who thrive in a fast-paced environment and have a passion for hospitality. Duties Greet guests upon arrival with a warm and friendly demeanor. Manage the check-in and check-out process efficiently, ensuring all guest information is accurately recorded. Address guest inquiries and provide information about hotel services, local attractions, and dining options. Handle reservations, cancellations, and modifications with attention to detail. Maintain an organized front desk area, ensuring that all materials are stocked and readily available. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Assist in managing billing inquiries and processing payments. Provide support for restaurant reservations or other guest services as needed. Uphold hotel policies and procedures while maintaining a high standard of guest relations. Skills Strong customer service skills with the ability to create positive experiences for guests. Experience in hotel or front desk operations is preferred but not required. Multilingual or bilingual abilities are highly desirable to cater to diverse guests. Excellent time management skills to handle multiple tasks efficiently. Strong communication skills, both verbal and written, to interact effectively with guests and team members. A background in hospitality or restaurant services can be beneficial in understanding guest needs. Ability to remain calm under pressure while providing solutions to guest concerns.

Education and Experience:

High School Diploma/GED; AND two (2) years of hospitality experience; OR an equivalent combination of education, training and experience.

Required Knowledge of:

Principles, practices and techniques of the hospitality industry. Kiawah, Charleston, and the surrounding area. Computer software applications in work processing, spreadsheets and resort information systems. Policies and procedures of the department. Customer service principles and practices. Proper business English, including spelling, grammar and punctuation. Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone. Area amenities, activities and events.

Required Skill in:

Focusing on quests and provision of quality customer service. Making accurate arithmetic calculations. Reading, understanding and following front office policies and procedures. Organizing your own work, setting priorities and meeting critical deadlines.

Our Company:

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our Property:

At Timbers Kiawah, you are not just near the beach. You’re at the beach. Our staff guide guests to enjoy the destination, rich in natural landscapes and stunning barrier island beauty while preserving the environment we are fortunate to reside in. Our team members reflect the highest level of Lowcountry hospitality with anticipatory service in an unparalleled setting.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are. Be Authentic Practice Humility Cultivate Teamwork Value Time Be Trustworthy Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.

Job Type:

Full-time Pay:

$20.00 – $25.00 per hour Expected hours: 30 – 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Day shift Evenings as needed Evening shift Every weekend Morning shift

Work Location:

In person