Small Group Coordinator – Sanctuary Concierge Position Available In Charleston, South Carolina

Small Group Coordinator – Sanctuary Concierge Kiawah Island Golf Resort – 3.8 Johns Island, SC Job Details Full-time $40,427.73 – $48,687.16 a year 21 hours ago Benefits Free parking Health savings account Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Vision insurance 401(k) matching Employee discount Professional development assistance Life insurance Referral program Paid sick time Qualifications Microsoft Word Microsoft Excel Microsoft Outlook Customer service English High school diploma or GED Front desk Typing Communication skills Entry level

Full Job Description Position Summary:

The Small Group Coordinator is an essential member of The Sanctuary Concierge team. The Small Group Coordinator creates and sells a complete stay for small social groups, personalized to match each of the guests’ interests and desires, while utilizing all of the resort’s amenities. The Small Group Coordinator works closely with the Front Desk to provide out guests with an exceptional experience from arrival to departure.

Pay Rate:

The rate of pay listed on job boards are auto-generated numbers. Kiawah Island Golf Resort’s actual rate of pay will be determined during the hiring process.

Qualifications:

Minimum Education – High School education required; college degree preferred. Minimum Experience – A minimum of 1-year experience as concierge, reservations or other customer service related position required. Strong typing skills and proficiency with Microsoft Word, Excel, and Outlook are a must in this role. Must work both independently and in a team environment. Excellent communication skills in English both verbal and written. Must be able to pass a background check.

Expectations & Responsibilities:

Provide friendly, professional and individual service, while adhering to all resort standards for reservations. Upsell quality levels and view types to guests. Provide our guests with information on accommodations and accommodation packages. Provide our guests with information and personalized recommendations based upon your extensive knowledge of all hotel facilities (ex. hours of operation, location, daily and weekly events), as well as local and area restaurants/attractions (ex. cuisine, atmosphere, hours of operation, location, associated costs). Make dinner, golf, tennis, nature program, bike and all other reservations for guests at the time of booking, or before arrival, to give the guest the ease of visiting with everything preplanned Assist guests with making transportation and babysitting arrangements for their stay. Provide clear and concise directions (walking and driving) to all local and area destinations/attractions. Provide friendly and professional service while adhering to the Forbes Travel Guide Five Star and AAA Five Diamond standards Arranging amenities for VIP guests and guests joining us for a special occasion. Possess the ability to apply patience, tact, understanding, and resourcefulness in meeting the many and varied demands of the guests at our luxury resort. Assist guests with other requested services (ex. shipping, printing, facsimiles, and floral delivery). Upholds the core values and policies & procedures of the resort. All other duties as assigned. Training Your four-week training program will begin with an orientation to the resort and hotel, as well as a comprehensive tour of the island. Once you arrive to your department, our Concierge and Reservations Team will familiarize you with our department policies and procedures, as well as provide you with a clear understanding of how to navigate and use the different systems and applications necessary to complete your job. Your training will focus on Forbes Travel Guide Five Star and AAA Five Diamond service standards, as well as include extensive information on local and area attractions. After your core four-week training program concludes, your training will continue as we expect you to spend the next four weeks exploring and experiencing all that our island and surrounding area has to offer to enable you to speak knowledgably with our guests.

Essential Physical Requirements:

Must be able to lift and carry up to 15 pounds across short-medium distance. Must be able to stand on their feet for an 8-hour shift. Flexibility with your schedule and willingness to work holidays will be a necessity. Must be open to receiving regular feedback through weekly standards assessments. Must possess a desire to continuously seek out the opportunity to explore and experience new area attractions and restaurants in order to build upon your knowledge of Kiawah Island and the surrounding area. Must be able to work on site due to daily needs of the job requirements.

Perks & Benefits:

Exclusive Discounts offered at the Hotel & Villas, 5 Golf Courses, Spa, Restaurants, Recreation and Retail Shops Employee Meal Program Employee Trainings and Appreciation Events throughout the year Recognition Awards and Incentive Events, Peer to Peer Recognition Leadership & Career Development Bi-annual Wellness Fair Free Parking! Medical, Dental, Vision, Short Term & Long Term Disability, Life Insurance and Vacation Pay – available for Full Time employees after 60days of employment. 401k – available after 30 days of employment

Our Story:

Kiawah Island Golf Resort is a destination for luxury golf and beach vacations near Charleston, South Carolina. We offer Five-Star accommodations, world-class resort amenities, award-winning recreational activities, and some of the most respected golf courses in the nation. The resort concentrates on hiring the best individuals. Each of our talented and skilled employees strive for our mission to be recognized as the best golf and tennis resort on the East Coast. We are committed to providing employees with caring, gracious service in the traditions of genuine southern hospitality. Join the

BEST, APPLY

NOW and Work in Paradise! The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position. All offers of employment at Kiawah Island Golf Resort are contingent upon the results of a thorough background check. Background checks will be conducted on all final candidates. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. Kiawah Island Golf Resort is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, national origin, or due to pregnancy. We truly appreciate your interest in Kiawah Island Golf Resort. If you have any questions regarding employment at Kiawah Island Golf Resort, please reach out to .

Pay:

$40,427.73 – $48,687.16 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Free parking Health insurance Health savings account Life insurance Paid sick time Paid time off Professional development assistance Referral program Tuition reimbursement Vision insurance

Schedule:

Day shift Morning shift

Work Location:

In person