Private Owner Concierge Position Available In Blount, Tennessee

Private Owner Concierge Blackberry – 3.5

Maryville, TN Job Details Full-time Estimated:

$33.6K – $41.5K a year 11 hours ago Benefits Paid holidays Health insurance Flexible spending account Tuition reimbursement Paid time off 401(k) matching Qualifications Statistics Sales Customer service Basic math Mid-level Organizational skills Computer skills Typing Budgeting 1 year OPERA Communication skills Full Job Description The Private Owner Coordinator is accountable for fulfilling daily operations pertaining to Private Owners and Private Owner Friends/Family including reservations calls, event bookings, dining and activity requests, information inquires, Private Owner billing, and special projects.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned. Responsible for handling all phone, mail, fax and e-mail requests from Private Owners and Private Owner Family/Friends in a professional and timely manner Responsible for entering all reservations, including room reservations and dining times, in a timely manner, setting traces, entering and communicating special requests Responsible for entering all activity requests prior to arrival and while Owners/Friends are in house Learn all Peak/Rack Rates, special events rates and promotions, discounts, package rates and availability, as well as minimum night stays Learn the Preferred Pricing Grid to assist with Private Owner billing. Keep Opera current and in real time Maintain the rental program calendars and Blair Branch calendars. Responsible for ensuring Opera is updated with blocked dates/requests Maintains knowledge of the history of Blackberry Farm, all activities offered and all other components of the Blackberry Farm experience Assist the Private Owner Concierge with reports and daily tasks as assigned Organize and report monthly information Assist Private Owners/Friends with specific requests while they are in house; follow up with appropriate teams to ensure the task is complete Assist Private Owners with planning special/private events and construct resumes as needed to present at group meeting Meet with Private Owners to foster relationships Guide Private Owners through the process of establishing services for their home during the building process Ideate, plan, and execute Owner exclusive activities Other projects and tasks as assigned Must comply with all company policies and procedures. To perform the essential functions of this position regular and consistent attendance in required. Must be able to work well with other Team Members, Managers and interact with our guests. EDUCATION and/or

EXPERIENCE

College degree preferred 1-2 years experience in sales or customer service Excellent telephone skills, typing proficiency, computer experience and strong organizational skills required

LANGUAGE SKILLS

Must have excellent verbal and written communication skills Must be able to communicate effectively with guests, managers and team members

MATHEMATICAL SKILLS

Basic mathematical skills and understanding of reporting, statistics and budgets

REASONING ABILITY

Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

PHYSICAL DEMANDS

Must be able to sit for long periods of time, work extensively on the computer and phone while multi-tasking to complete daily responsibilities 90% computer and phone work Must be able to safely operate a company vehicle or golf cart

WORK ENVIRONMENT

General Office 4,200 acres of Blackberry Farm property 5,200 acres of Blackberry Mountain property Blackberry Farm and Blackberry Mountain, Relais & Châteaux properties located in the Great Smoky Mountains, continue the traditions of unparalleled hospitality and luxury that have always been the hallmark of the Blackberry brand. Combining land conservation, modern-day luxuries, and captivating natural setting, the two resorts create vacation experiences unlike any other. Activities abound at Blackberry Farm and Blackberry Mountain offering the opportunity for every guest to create an ideal experience to enjoy the properties and the region, whether they’re seeking the thrill of adventure, the relaxation of a spa immersion, or quality time around the table enjoying celebrated cuisine. A career at Blackberry means being surrounded by a welcoming and supportive team who strive each day toward common goals: legendary hospitality, memorable experiences and generational sustainability. From ensuring our guests have a memorable stay to providing renowned cuisine, Blackberry provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career. Some of our benefits include travel perks and property benefits, tuition reimbursement, paid time off with additional paid holidays, health insurance and flexible spending accounts, 401k match with profit share and training and education. Blackberry is an Equal Opportunity Employer.