Event Concierge Position Available In Davidson, Tennessee

Event Concierge Grand Hyatt Nashville – 3.3 Nashville, TN Job Details Full-time $21 an hour 1 hour ago Qualifications Hospitality Customer service Salesforce Event planning Mid-level Microsoft Office Bachelor’s degree Organizational skills Computer skills Events management 2 years Communication skills Full Job Description The Event Concierge must be a highly motivated individual who is eager and ready to accept additional responsibilities when needed. This position is responsible for providing event operation support to a team of Events Managers. The ideal candidate has a friendly demeanor, the ability to learn new computer programs, and can multitask and complete projects in a timely manner. This person should demonstrate exceptional customer service and problem-solving skills. The Event Concierge is often the liaison between the hotel and the meeting planner. Responsibilities Prompt Meet and Greet Clients at the beginning of schedule Constantly Monitor Customer Personal and Practical Needs, making sure that they are satisfied throughout the entire day. Monitor all client communication such as Phone, ECA App, Text Group and provide immediate responses to Meeting Planner requests Supporting Meeting Planners and Operations team to ensure events are set as per Daily Detail Report Proactive walkthrough of event space to maintain quality and reporting defects to Engineering & Events Leadership. Daily walkthrough for cleanliness and accuracy of event set up and act immediately when correction is required Monitor and assist with directing meeting attendees this may include elevator or escalator control Service recovery – work with hotel partners to recover service levels Responsible for tracking boxes and shipments, delivering meeting planner supplies, and anticipating potential opportunities before they occur. Works closely with Catering Sales, Planning managers and Director of Events on other duties, responsibilities assigned as necessary. Other duties assigned by the Leader. Experience Bachelor’s degree in Hospitality Management, Event Planning, Business Administration, or a related field (or equivalent work experience). 2+ years of experience in event coordination or hospitality industry. Strong organizational skills with attention to detail and the ability to manage multiple events simultaneously. Excellent communication and interpersonal skills to interact with clients, vendors, and internal teams. Ability to work under pressure and remain calm and professional in high-stress situations. Proficiency in Microsoft Office Suite and event management software (experience with property management systems, Salesforce, or similar software is a plus).

Hourly Pay:

$ 21/ Hr