STADIUM EXPERIENCE FAN SERVICES TEAM MEMBER Position Available In Davidson, Tennessee

Stadium Experience Fan Services Team Member
Tennessee Titans – Part Time
Nashville

• TN
  Event Operations/Management
• Game Day/Event Staff
• Facility/Venue Management
  0
  2
  hours ago The Tennessee Titans strive to be an ELITE franchise in the National Football League, excelling both on and off the field.

Our mission is to win, serve, and entertain our fans, community, and one another by living through our values in everything we do. We value Excellence, Leadership, Improvement, Teamwork, and Execution. The mission of the Stadium Experience Team is to create a famously exceptional guest experience and lasting memories for all guests visiting Nissan Stadium. We provide an exciting work environment based on teamwork, a passion for success and growth opportunities. Nissan Stadium is the home of the Tennessee Titans, CMA Fest, TSU Tigers Football and the Music City Bowl. This is a part-time, event day position working Nissan Stadium events throughout the calendar year. Each representative will be assigned a position with the Stadium Experience Team where they will proactively assist and service guests to enhance their experience during events. Representatives are expected to positively reflect the organization’s mission and service values.

Responsibilities:

Fan Services Team Member – Team Members will provide assistance to all guests through extensive knowledge of Nissan Stadium and our policies and procedures. Resolve guest complaints and conflicts effectively. Proactively assist guests with any questions and/or comments and enforce the Fan Code of Conduct.
Fan Services Event Day Positions Include (not limited to): Mobile Ticketing Specialists, Ticket Scanners, Seating Bowl Ushers, and Perimeter Team
ADA Assistance Team Member – Team Members are responsible for transporting guests to and from their assigned seats. Assist with managing ADA platforms throughout the stadium. Respond and solve ADA seating issues.

Responsibilities:

Promote and facilitate stadium offerings, accommodations, policies, and procedures to guests.
Document feedback in detail for post-event follow-up and resolution
Encouraged to “surprise & delight” guests to create a unique experience
Address issues and questions related to mobile tickets, seating bowl and ticket resolution
Greet all guests & clients with a friendly smile and demeanor
Address and resolve issues as an opportunity to redirect the situation into a meaningful and positive experience.
Provide directional assistance to key locations
Provide first class guest service to all Nissan Stadium patrons, clients, and other Team Members
Report all safety concerns, maintenance issues and housekeeping needs to supervisor prior to and during events
Have exceptional knowledge of Nissan Stadium, seating sections, key stadium personnel, policies, and emergency procedures
Attend Stadium Experience Training throughout the year with the first one in the evening of August 4, 2025

Qualifications:

Must be available to work at least 70% of the major Nissan Stadium events throughout the calendar year.
Maintain a positive outlook that demonstrates approachability, friendliness, and professionalism
Must have excellent interpersonal skills and be able to work well with others
Strong and proactive customer service, troubleshooting, and communication skills
Customer service and/or special event experience preferred
Flexibility to be relocated based on event day needs
Must have the ability to participate in some physical activity, including lifting supplies and standing for long periods of time
Ability to work full shifts before and after events in various weather elements
Must live in or around the Greater Nashville area
Bilingual experience a plus
Must be 18 years or older to apply

NO PHONE CALLS OR EMAILS, PLEASE.

Unfortunately, we are unable to update candidates on the status of their applications. Those selected for further consideration will be contacted by someone from the Tennessee Titans.