Ambassador Usher Position Available In Suffolk, Massachusetts

Ambassador Usher 4.0 4.0 out of 5 stars Boston, MA 02116 Summary The ushers are a key part of the Front of House team. This team assists patrons attending events in both performance spaces of the Charles Playhouse; a 200-seat theater which is the former home to the comedy whodunit Shear Madness, and a 500-seat theater that is home to the long-running smash hit Blue Man Group . The candidate must have availability during the weeks beginning December 20th, 2022, through Jan 2nd, 2023. A possible employment extension is available past the Holidays, pending staffing availability. Duties and Responsibilities Prepare the theater, the lobbies, and the lounge for the public. Maintain the basic cleanliness of these areas during shows. Engage with the audience in a welcoming way while performing assigned tasks: Scanning tickets. Seating patrons. Directing crowd flow. Answering questions. Ensure patron and performer safety. Be familiar with the building’s evacuation plan and be prepared to execute it as needed. Work with Management to ensure compliance with all building policies, especially Federal, State, and Local requirements related to Covid-19. Create an excellent audience experience by providing top-notch, proactive customer service. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Cooperation Establishes and maintains effective relationships.

Active listener.

Offers assistance and support to co-workers.

Works cooperatively in group situations. AdaptabilityAble to work around unexpected changes of circumstance or workload.

Modifies a planned course of action based on new circumstances.

Changes communication style to achieve the best results. Functional CompetenciesLooks for ways to improve and promote quality.

Demonstrates accuracy and thoroughness. Team OrientationFosters team cooperation.

Understands team roles and responsibilities.

Supports group problem-solving. Qualifications aka KSAOs To perform this job successfully, an individual must be able to perform each essential duty satisfactorily; the requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Ushers must be self-motivated and able to think fast on their feet as this is not your traditional usher position. Education and/or Experience Previous experience working with the public is preferred. High School Diploma or equivalent is required. Communication Skills Ability to respond to common inquiries or complaints from guests. Ability to effectively present information to guests of all ages. Critical Thinking Adaptable within a fast-paced theatrical environment. Proven ability to provide outstanding customer service. An understanding of how to provide an enjoyable and safe environment. Responsible, friendly, and team-oriented. Able to stay calm in the event of an emergency. Physical Demands The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to: Standing for periods of time is required. Must be able to carry 25 pounds and navigate stairs easily. Work Environment The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to: Food products with possible allergens. Acknowledgment The above job description is not intended to be an all-inclusive list of duties and standards of the position. Employees will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

Job Types:

Part-time, Seasonal Pay:

$15.00 per hour

Schedule:

Day shift Evening shift Monday to Friday Weekends as needed

Education:

High school or equivalent (Preferred)

Experience:

Guest services: 1 year (Preferred) Customer service: 1 year (Preferred)

Work Location:

In person