Experienced Repair Manager – Pool Equipment Repair Services – 1,000 sign on bonus Position Available In Broward, Florida

Experienced Repair Manager – Pool Equipment Repair Services – 1,000 sign on bonus 3.0 3.0 out of 5 stars 5331 NE 14th Avenue, Fort Lauderdale, FL 33334 Join Our Team as a Pool Repair Tech Manager! Are you a skilled pool repair technician with a knack for leadership? Do you thrive in a dynamic environment where your expertise can shine? If so, we have the perfect opportunity for you! National Pool Partners (NPP) is a family of companies with a mission to elevate the pool service industry and make pool ownership enjoyable. As a growing Company, we are always looking to expand our team with those who display the following characteristics that align with our core values: Positive Customer-centric with a passion for serving others and delivering results Self-starter Reliable and looking to grow in a fast-paced business As a member of the team, you will enjoy: Working for a dynamic company with a people-first culture Medical benefits including company-paid dental 401k with Company match Tremendous opportunities for growth and development At this time, we’re actively looking for a Repair Manager and a summary of the role can be found below. If this opportunity aligns with your background, skills and interests, we strongly encourage you to apply and / or share this ad with a member in your network who may be a great fit!

Summary of Description:

The Repair Manager will be responsible for the productivity and operation of the repair team at a branch location. Repair Managers create an environment of exceptional customer service and inclusion. Repair Managers are customer facing and are expected to demonstrate a high level of professionalism and to maintain our high standard of customer care. This is an office-based position that has full responsibility for the repair team operations.

Competencies/Skills:

Ability to work independently and to plan, organize and schedule work High proficiency with emailing, instant messaging, and various electronic devices and applications for effective communication/information sharing Maintain positive and cooperative working relationships with customers, supervisor, and team members Attention to detail and strong customer service skills Dependability, punctuality, and trustworthiness Ability to deal with difficult situations in a professional manner Ability to demonstrate initiative, leadership, and collaboration in a friendly and professional demeanor Excellent organizational skills and attention to detail Excellent written and verbal communication skills at all levels of the organization required with strong follow up and follow through Must be able to adapt quickly in an ever-changing, fast-paced highly cross-functional organization Ability to prioritize workload, work under pressure while maintaining composure, and occasionally diffuse escalations Must be able to type and use customer relationship management systems and mobile applications Excellent team player with a commitment to company values Ability to grow while managing Ability to develop an increase in revenue through Selling / Upselling the Value-Add concept Proficiency in Microsoft Office products Physically, the position requires walking, standing, and sitting for long periods of time in an office environment

Environmental Conditions and Physical Requirements:

The environmental conditions and the physical requirements described below are representative of those that must be met by an employee to successfully perform the duties & responsibilities of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the duties.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Responsible for revenue and profitability of the repair department Is a key relationship manager for repair customers. Manages day to day operational activities of repair team. Ensures the repair team receives proper training and development of skill sets. Responsible to hire, reward, recognize, discipline, or terminate repair team employees. Resolves escalated customer complaints / issues. Schedules all repair work; optimizes repair workload and routing. Quotes repair work (estimating and pricing diagnostic and break-fix repair jobs) Research and updates product and labor pricing to ensure profitable margins. Managing the ordering and inventory of supplies and parts through several local suppliers Utilizing company systems (software) to track jobs from initiation through completion and invoicing. Owns the overall repair business for their territory. Quickly and clearly communicates internally and with customers through email and/or messaging applications. Perform other duties as assigned.

Education, Licensure and Experience Requirements:

High School Diploma or GED required, college preferred 1-year managerial experience preferred Previous experience in a service industry is a plus Must possess strong repair knowledge from time spent as a Repair Technician or Repair Coordinator Familiarity with pool service language and equipment required Previous scheduling, dispatching, and service management experience preferred Able to pass a pre-employment background check, drug test, and motor vehicle report Valid license, 3 years verifiable driving history and clean driving record