Director Of Member And Guest Experience Position Available In Pinellas, Florida

Director Of Member And Guest Experience St.

Pete Athletic Saint Petersburg, FL Job Details Full-time Estimated:

$67.4K – $86.8K a year 15 hours ago Benefits Health insurance Qualifications Senior level

Leadership Full Job Description Director of Member & Guest Experience Location:

St.

Petersburg, FL Type:

Full Time | Reports to:

General Manager Compensation:

Competitive salary + performance-based bonus + benefits Welcome to St. Pete Athletic We’re not just launching a club—we’re building a community, a standard, and a vibe. Think urban country club. St. Pete Athletic is where sport, hospitality, and social energy collide. With 14 pickleball courts, 2 padel courts, dedicated table tennis spaces, a full-service restaurant and bar, and amenities ranging from coworking to wellness to a garden oasis—it’s a place to play, connect, and belong. But our real secret? Hospitality. The kind you feel, not just see. We believe in creating moments that surprise and delight. And we’re looking for a Director of Member & Guest Experience who lives and breathes that philosophy. The Opportunity As our Director of Member & Guest Experience, you’ll be the steward of every relationship, every touchpoint, and every moment that makes our members feel like they truly belong. From onboarding and daily engagement to events, concierge services, and athletic programs, you’ll oversee the heartbeat of the St. Pete Athletic experience. You’ll lead a cross-functional team that brings warmth, personality, and precision to everything we do—ensuring that members feel known, celebrated, and consistently delighted. This is a role for a leader who sees hospitality as both a mindset and a muscle, and who knows that when the experience is right, everything else follows. What You’ll Do Membership Experience & Retention

• Own the full member journey—from initial inquiry and onboarding to long-term satisfaction and renewals.
• Serve as the primary liaison for members and VIP guests, ensuring seamless service and high-touch relationship management across departments.
• Oversee all membership processes including applications, waitlists, renewals, CRM updates, and account services.
• Know your members like family—celebrate their wins, anticipate their needs, and personalize the experience at every level.
• Design service recovery protocols and proactive hospitality strategies that build loyalty and retention.
• Monitor satisfaction through surveys, feedback loops, and direct touchpoints with members.
• Partner with leadership to evolve offerings and guest experience based on member needs, trends, and club goals. Athletic & Event Engagement
• Oversee the Athletics Coordinator, who manages all programming and operations across pickleball, padel, table tennis, and fitness.
• Collaborate with FOH leadership to refine concierge operations and guest service standards—from SOP creation to real-time execution.
• Own the event and social programming experience, leading the Events Manager to ensure exceptional execution, energy, and alignment with brand culture.
• Collaborate with marketing and programming teams to bring club culture to life through activations, tournaments, social mixers, and wellness events. Guest Experience & Club Culture
• Design and uphold service standards across all touchpoints—from check-in to locker room to courtside cocktail.
• Partner with department heads to ensure the member-first mentality is consistent across operations.
• Lead internal training and coaching around hospitality, communication, and member engagement. Financial Performance & Accountability
• Own the P&L for all membership, athletic, and event programming.
• Ensure all charges related to memberships, pros, fitness, and events are properly tracked and processed.
• Monitor monthly KPIs and use financial insights to inform programming, staffing, and experience design.
• Balance operational enhancements with financial performance to optimize revenue and elevate member value. Who You Are
• You’ve led member experience or guest engagement functions in high-end clubs, resorts, or boutique hospitality environments.
• You’re a natural connector—curious, warm, and detail-attentive with a strong sense of presence.
• You think like a guest and act like an owner, balancing empathy with operational rigor.
• You’re a confident leader, strategist, and collaborator who inspires cross-departmental alignment.
• You’re deeply organized, financially literate, and calm under pressure.
• You love hospitality.

You know how to make people feel seen, supported, and part of something special. Our Promise to You We want this to be the best job you’ve ever had.

That means:

• A voice at the table as we shape this club together.
• Opportunities to grow professionally and personally.
• A culture where excellence, joy, and kindness coexist.
• Access to our full club membership and wellness offerings. Compensation & Benefits
• Competitive salary based on experience and qualifications.
• Performance-based bonus program.
• Medical benefits.
• Professional development stipends.
• Complimentary club membership & perks.

Sound Like You? Let’s Talk. This is your chance to help build a community—not just a club. If you’re ready to lead with heart, create unforgettable experiences, and make St. Pete Athletic a home for hundreds of members and guests, we’d love to meet you.

Available shifts and compensation:

We have available shifts all days of the week. Compensation depends on your experience. About St.

Pete Athletic:

At St. Pete Athletic, we’re redefining what a social and sport club can be, think urban country club. This is more than a place to play—it’s a place to connect, grow, and belong. We believe hospitality is an art form, and we’re building a team of passionate, curious, and kind individuals who want to set a new standard for service in Tampa Bay. Whether you’re leading the floor, curating experiences, or creating unforgettable moments courtside, you’ll be part of a culture that values excellence, joy, and genuine care—for our members, our guests, and each other. If you’re ready to be part of something special from the ground up, we’d love to meet you. Learn more about us at https://www.stpeteathletic.com. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.