Lead Players Club Representative – Customer Service Lead Position Available In Broward, Florida

Lead Players Club Representative

• Customer Service Lead 3.

2 3.2 out of 5 stars 301 East Dania Beach Boulevard, Dania Beach, FL 33004 FUN and

SPECTACULAR CUSTOMER SERVICE

are at the heart of the Casino @ Dania Beach. Working at our casino is about providing the best service and being a great team player! Join our Players Club Team and be part of the fun and excitement, while leading the Player Club Team. Where WORK = FUN What you will be doing Manages and leads the Players Club team members. Communicates company expectation and goals. Motivates team members and assesses performance. Provides assistance to management, including training and keeps management updated on team performance. Attends to all guest comments, questions, complaints, etc. in a friendly and efficient manner. Has full understanding of facility’s features, amenities and systems (Players Club, box office ticketing system, etc.). Creates templates and prints vouchers via EZPAY system. Executes all aspects of Players Club

• recruits and registers new members, explains Club benefits and rules, checks and redeems points, validates promotional points. Executes all aspects of box office
• sells event tickets, assists guests with ticketing inquiries, handles Will Call area, etc.

Stays updated on promotions, special events, etc. to be able to competently inform guests. Serves as central problem-solving hub for employees to report issues occurring on the gaming floor or buffet area. Communicates reported issues to appropriate individuals. Acts as a greeter in either the Casino or Clubhouse. Performs usher duties as needed on event days. Other duties as assigned. The ideal candidate for this position High school diploma or GED preferred. Bilingual (English and Spanish) strongly preferred. 1-2 years of customer service experience preferred. Excellent customer service skills required. Strong written, oral and interpersonal communication skills. Must have keen attention to detail. Must have knowledge of Microsoft Office programs. Must be willing to learn Players Club and box office systems. Must be flexible and able to work well independently and in a team environment. Must be able to work a flexible schedule to include nights, weekends and holidays. Must be able to move items weighing up to 25 pounds within the casino. May be required to assist customers in an open, well-ventilated, semi-enclosed terrace where cigarette and cigar smoking is permitted. Must apply and obtain the appropriate state occupational gaming license, which includes lifetime FBI criminal background check. Must pass drug testing as per company’s Drug Free Workplace Policy and applicable background checks. Benefits You Will Enjoy Paid Time Off

• 15 to 25 PTO Days Annual, increasing with Seniority Medical Plans
• 70% Employer Paid for Employee Only Coverage Dental Plans Vision Plan Free Employee Assistance Program Free Short-Term Disability Long Term Disability Accident/Critical Care Plans Group Term Life Insurance 401(k)
• Traditional and Roth Retirement Plan 401(k)
• Up to 4% Employer Match Onsite Employee Meal Discounts @ The Grill and Pizzelato Onsite Entertainment Discounts @ Stage 954 Free Access to Learning Management Platform for continuous Learning and Development Free Access to Financial Planning Resources through Amerant Bank Free Access to Exclusive Discounts & Perks Free Parking Dania Entertainment Center, LLC is a Drug Free Workplace and Equal Opportunity Employer•M/F/D/V EOE