SR. COORDINATOR, CLUB SERVICE LIAISON LEAD, EVENT TIME JOB OPENING FOR CWC25 Position Available In Miami-Dade, Florida

Sr. Coordinator, Club Service Liaison Lead, Event Time Job Opening for CWC25
FIFA World Cup 2026 – Part Time
Miami • FL

Ticket Sales and Services:

Premium/Suite Service
0
6
days ago In order to be considered for this role, after clicking “Apply Now” above and being redirected, you must fully complete the application process on the follow-up screen. FIFA World Cup 26 Overview At FIFA, our vision is to unite the world through the power of football. The FIFA Club World Cup 25™ will bring together the best club teams from around the world to compete for the prestigious title. Hosted in the United States, this tournament will deliver an unforgettable experience for players, fans, and stakeholders alike. Now is your time to be part of history and join the workforce that will plan and execute this world-class event. Additionally, the FIFA Club World Cup 2025 will serve as a key event, showcasing top football talent in preparation for FIFA26. These events require passionate, skilled, and committed professionals to deliver extraordinary experiences. Now is your time to become a game changer and join the workforce that will help create unforgettable memories for millions.

THE POSITION

Main Activities and Responsibilities Reporting to the Guest Liasion Lead, the Club Service Liasion Lead will be a key member of the FIFA Club World Cup 25 Guest Operations team and will work in close collaboration Guest Relations and other key individuals responsible for delivering the key operations at the stadium. The main responsibilities and oversight of the Club Service Liasion Lead for the FIFA Club World Cup 25™ include: Lead and coordinate the CSL team to ensure consistent, high-quality service across all clubs. Act as the main escalation point for complex or sensitive club guest issues. Maintain daily communication with clubs to provide updates, confirm guest details, and address any service-related concerns. Proactively anticipate and resolve guest issues or last-minute needs with a solution-oriented mindset. Organize regular check-ins with clubs to share tournament updates and collect feedback to enhance their experience. Update and manage all guest-related information in the Ticketing Guest Management Systems, including. Ensure all additional ticket or VAPP (Vehicle Access & Parking Permit) requests are recorded, tracked, and escalated as needed. Support matchday operations if required by ensuring smooth venue arrivals and services for

VVIP/VIP

club guests. Maintain continuous, real-time communication with stadium protocol teams to stay aligned on any operational adjustments or last-minute updates. Collaborate cross-functionally with key FIFA teams, including Team Services, Transport, Accommodation, Accreditation, Travel, Ticketing, Seating & Protocol Work closely with the FIFA Protocol Seating Lead, submitting accurate guest information to support seating operations. Assess and prioritize service requests based on urgency, complexity, and guest impact. Monitor team performance, providing guidance, support, and solutions as needed. Conduct regular briefings to align on operations, share updates, and address challenges. Ensure team adherence to standardized processes while allowing flexibility for personalized service.

YOUR PROFILE

FIFA World Cup 26 Skills Framework Candidates for this role should demonstrate:

Accountability:

Commitment to responsibilities and learning from actions.

Decision Making:

Ability to make quick, informed decisions under pressure.

Inclusivity:

Collaboration across diverse teams and networks.

Innovation:

Creative thinking to produce fresh ideas and solutions.

Leadership:

Encouragement of teamwork and effective delegation.

Vision:

Strategic foresight and alignment with organizational goals. Experience
Bachelor’s or Master’s degree in Management, Sport Management/Business, Marketing and Communications Postgraduate Education focusing on International Organizations or Sport Management preferred, but not required Guest Experience & Hospitality Management 5+ Years Hospitality and Guest Management Experience, with Project Management and Operational Experience. Extensive knowledge and experience in event operations and specifically with guest operations, accommodations and hospitality as well as related event services; knowledge of its respective methodologies, planning and controlling tools. Experience of managing end-to-end V/VIP hospitality programs at major sporting events. Fluent in English. Spanish and/or French proficiency is a plus Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools Prior experience with international or large-scale events is highly desirable.
Proven ability to work in fast-paced, high-pressure environments.
Strong project management and operational coordination skills.