MANAGER, GSIA ASSISTANT DUTY, EVENT TIME JOB OPENING FOR CWC25 Position Available In Miami-Dade, Florida

Manager, GSIA Assistant Duty, Event Time Job Opening for CWC25
FIFA World Cup 2026 – Part Time
Miami • FL

Event Management:

Event Operations/Management
0
1
week ago In order to be considered for this role, after clicking “Apply Now” above and being redirected, you must fully complete the application process on the follow-up screen. FIFA World Cup 26 Overview At FIFA, our vision is to unite the world through the power of football. The FIFA Club World Cup 25™ will bring together the best club teams from around the world to compete for the prestigious title. Hosted in the United States, this tournament will deliver an unforgettable experience for players, fans, and stakeholders alike. Now is your time to be part of history and join the workforce that will plan and execute this world-class event. Additionally, the FIFA Club World Cup 2025 will serve as a key event, showcasing top football talent in preparation for FIFA26. These events require passionate, skilled, and committed professionals to deliver extraordinary experiences. Now is your time to become a game changer and join the workforce that will help create unforgettable memories for millions.

THE POSITION

Main Activities and Responsibilities Reporting to the GSIA (Guest Services Integration Area) Duty Manager, the GSIA Assistant Duty Manager will be a key member of the FIFA Club World Cup 25 Guest Operations team and will work in close collaboration with the Tournament Operating Center and other key individuals responsible for delivering key operations across guest services. The main responsibilities and oversight of the GSIA Assistant Duty Manager for the FIFA Club World Cup 25™ include: Deputize for the GSIA Duty Manager and all associated duties associated with Service Integration cross functional meetings and tasks Prepare the GSIA Daily Meeting Action Log Production of Guest Services Forward Look Hot Spot Report Management of SIA Inbox and GSIA Hotline Monitoring of Integrated WhatsApp and MS Teams Communications scanning for flagging anomalies Maintain continuous communication with all functional areas to stay informed of potential operational changes Coordinate the Guest Services Forward Look Meeting Assist in the development, production and onsite implementation of the Services Operating Model in conjunction with all Services Teams and internal stakeholders Support coordination of level 3+ Incident/Issue Management topics on behalf of GSIA Duty Manager

YOUR PROFILE

FIFA World Cup 26 Skills Framework Candidates for this role should demonstrate:

Accountability:

Commitment to responsibilities and learning from actions.

Decision Making:

Ability to make quick, informed decisions under pressure.

Inclusivity:

Collaboration across diverse teams and networks.

Innovation:

Creative thinking to produce fresh ideas and solutions.

Leadership:

Encouragement of teamwork and effective delegation.

Vision:

Strategic foresight and alignment with organizational goals. Experience
Bachelor’s degree in Management, Sport Management/Business, Marketing and Communications Postgraduate Education focusing on International Organizations or Sport Management preferred, but not required Guest Experience & Hospitality Management 3+ Years Hospitality and Guest Management Experience, with Project Management and Operational Experience. Extensive knowledge and experience in event operations and specifically with guest operations, accommodations, transport, and hospitality as well as related event services; knowledge of its respective methodologies, planning and controlling tools. Experience reporting and managing end-to-end V/VIP hospitality programs at major sporting events. Fluent in English. Spanish and/or French proficiency is a plus Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools Prior experience with international or large-scale events is highly desirable.
Proven ability to work in fast-paced, high-pressure environments.
Strong project management and operational coordination skills.