Destination Service(s) Manager Position Available In Fulton, Georgia

Destination Service(s) Manager City Of Sandy Springs – 4.1

Sandy Springs, GA Job Details Full-time Estimated:

$70.6K – $94.8K a year 21 hours ago Qualifications CRM software Hospitality Management Customer service 5 years Event planning Bachelor’s degree Organizational skills Senior level Full Job Description Destination Services Manager Visit Sandy Springs | Sandy Springs, GA Sandy Springs, GA | Full-Time | Exempt Reports to: Executive Director Make an impact where hospitality meets community. Visit Sandy Springs is seeking a dynamic and customer-focused Destination Services Manager to lead efforts in creating exceptional visitor experiences that elevate our city’s hospitality reputation as a premier destination for meetings, group travel, and tourism. If you’re passionate about hospitality, thrive in a fast-paced environment, and know how to deliver memorable service, we want to meet you. Key Responsibilities As the Destination Services Manager, you’ll: Lead the design, implementation, and management of services for visiting groups, meetings, and events. Serve as the primary liaison between Visit Sandy Springs, event organizers, and local hospitality partners. Coordinate logistics and vendor services to ensure smooth execution of group experiences. Track requests and referrals using CRM software and assign RFPs to the Director of Sales when needed. Offer tailored recommendations for accommodations, attractions, dining, and cultural experiences. Assist with transportation and on-site logistics to ensure seamless group visits. Represent Visit Sandy Springs at trade shows, FAM tours, and tourism-related events. Maintain inventory of brochures, maps, and promotional materials. Manage the destination services budget and procurement of supplies. Cultivate relationships with local tourism stakeholders and hospitality businesses. Contribute to the development of strategies that enhance brand engagement and visitor satisfaction. Qualifications Education & Experience Bachelor’s degree in Hospitality, Tourism, Business, or a related field. At least five (5) years of experience in tourism, event coordination, hospitality, or customer service. Equivalent combinations of education and experience will be considered.

Skills & Knowledge You Bring:

A strong grasp of tourism marketing, event services, and destination management. In-depth knowledge of Sandy Springs’ hotels, venues, attractions, and resources. Familiarity with CRM systems and group travel trends. Excellent communication, organization, and problem-solving skills. The ability to multitask, think on your feet, and respond resourcefully to changing needs. A welcoming, inclusive mindset and a commitment to top-tier service. Expectations & Work Environment Maintain accurate records and data within CRM platforms. Collaborate with tourism partners and respond proactively to client needs. Ability to lift up to 20 lbs. and stand or move for extended periods at events. Work primarily in-office with regular offsite responsibilities at events and venues. Must successfully complete a background check and drug screening post-offer. Why Join Us? This is your opportunity to help shape the future of tourism in one of metro Atlanta’s most vibrant and dynamic communities. As part of a passionate team, you’ll help elevate Sandy Springs’ visibility and contribute to memorable visitor experiences. Apply Today! Ready to join us? Submit your resume and a cover letter detailing your relevant experience. Visit Sandy Springs is an Equal Opportunity Employer.