Head of Events and Front-of-House Operations Position Available In Durham, North Carolina

Head of Events and Front-of-House Operations Liberty & Plenty Distillery Durham, NC Job Details Full-time $54,000 – $55,000 a year 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance Employee discount Flexible schedule Qualifications Event brand integration Hospitality Trade show planning Teamwork Management Social media marketing Spirits experience Sales ServSafe Event visual design Event space planning Mid-level Microsoft Office High school diploma or GED Driver’s License Event concept development Bar Presentation skills Staff training Bar management POS Event guest experience design Product demos Intellectual property law Corporate event planning Budgeting Events management Event storytelling design method Communication skills Marketing Hospitality management Full Job Description Liberty & Plenty Distillery Event Coordinator & FOH Operations Manager The Event Coordinator & FOH Operations Manager is a growth and leadership, hybrid position, responsible for conceptualizing, planning, executing, and overseeing events that showcase Liberty & Plenty while ensuring smooth day-to-day front-of-house (FOH) operations at the distillery. This role involves a blend of hospitality, event management, sales, brand ambassadorship, and operational excellence to deliver memorable experiences. Must enjoy working with the public and leading a team of amazing people. The role reports to both the Owner of Liberty & Plenty Distillery and the Sales & Marketing Manager, and requires a high level of proactive planning and communication.

EMPLOYMENT TERMS

Title:

Event Coordinator & FOH Operations Manager Durham Start Date:

As soon as possible

Employment Type:

Full Time Reporting Line:

Split Reporting to Owner (FOH Operations) and Sales & Marketing Manager (Events)

Primary Work Site:

609

B Foster Street, Durham, NC Secondary Work Site:

2009 Beeler Road South, Wilson, NC 27893 and throughout the State of NC.

Schedule:

Various days of the week agreed upon to address all FOH and Event responsibilities.

At-Will Employment:

Employment with Liberty & Plenty Distillery is at-will, meaning either party may terminate the relationship at any time, with or without cause or notice. It is understood that acceptance of this role requires that you agree to Non-Disclosure of any methods, ingredients, types, styles, vendors/suppliers, customers/routes to market of any created spirits products made by Liberty & Plenty Distillery. For those able to lift, pull, push weights up to 50 lbs .

Compensation:

Base Salary and Tipped Wages:

Base Salary + Eligible for tipped wages at qualifying events.

Pay Cadence:

Bi-Weekly Benefits and Incentives:

Paid Time Off (PTO): 10 days accrued PTO.

Health Insurance:

Liberty & Plenty Distillery will cover 50% of your health insurance premium. Vision and Dental are available, but at 100% of the premium.

Employee Discounts:

Access to discounts on all Liberty & Plenty Distillery products of 25% with the exception of alcohol. Shift drinks at $5/drink. Mileage for travel negotiated based on event. Lodging pre-arranged (to include breakfast) with a per diem of $30/day.

Performance Review Period:

90 days from the start of the position

KEY RESPONSIBILITIES

Weekly Split responsibilities between FOH Manager and Event Coordination (40%/60%)

FOH Operations:

Oversee day-to-day front-of-house operations necessary to maintain exceptional guest experiences at the distillery while maintaining COGS, Labor Hours and Budget. Manage FOH staff scheduling, training, and performance to ensure brand consistency and professionalism. Maintain cleanliness and organization of bar and event areas, ensuring all spaces meet health and safety standards. Oversee ordering and inventory management, to support bar needs and event needs. End of month counted by Analyst. Fill out the necessary PO’s for Liberty and Plenty Bond to Retail movements for FOH. Reporting to Ownership and Finance. Develop and implement SOPs for bar service, events, and tasting experiences. Support in house tours, as needed when Brand Ambassadors are not available on Friday/Saturday. Handle customer inquiries and ensure timely resolutions to guest concerns. Organize/Schedule Music Performers. Update Toast with new menu and merchandise adds. Interface with Menu Design. Oversee and Direct Merchandising in coordination with Other duties as designated by management.

Event Planning & Execution:

In coordination with Sales & Marketing Manager, source/evaluate aligned event, plan, coordinate, and execute internal (at the distillery and bar) and external events, including festivals, community events, fundraising initiatives, product launches, trade shows, and private functions. Demonstrable ability to be the “hunter” to find new opportunities for events throughout the state of North Carolina. In coordination with Sales & Marketing Manager, develop Standard Operating Procedures, Best Practices, Benchmarking and Training Materials for the Events domain. Maintain Standard Operating Procedures, Best Practices, Benchmarking and Training Materials for the Events domain. In coordination with Sales & Marketing Manager, develop effective communication and reporting tools for the Events domain. Maintain effective communication and reporting tools for the Events domain. In coordination with Sales & Marketing Team, develop and propose event concepts that align with brand objectives and drive engagement, benchmarked against industry trends and reporting. Implement concepts that align with brand objectives and drive engagement, benchmarked against industry trends and reporting. Monitor and evaluate event success, gathering feedback for continuous improvement. Conceptualize Events for the Bar (New Year’s, Valentine’s, Mardi Gras, St. Patrick’s Day, Easter, Memorial Day, July 4, Labor Day, Thanksgiving, Christmas and Brand Spirit Releases and other in house marketing/merchandising. Oversee conceptualization, creation of cocktails, and overall use of spirits for events. Create and manage event budgets, ensuring cost-effective operations. Coordinate event logistics such as venue selection, permits, vendor negotiations and staffing. Oversee event set-up and breakdown, ensuring all equipment, product, and marketing materials are managed efficiently, which includes transportation, set up, take down and return-check in of any equipment, product and marketing materials. Operate and manage Point of Sale system. Ensure compliance with all relevant NCABC laws and regulations. Participate in events, as needed. Oversee ordering, inventory management, and stock control to support bar and event needs. Oversee completion of required reports for internal management, external consultants or vendors, and state and federal authorities, as identified by management.

Brand Representation:

Serve as a brand ambassador at all designated events, educating guests on Liberty & Plenty Spirits and driving sales. Conduct tastings and product demonstrations with confidence and enthusiasm. Engage with trade professionals, distributors, and key stakeholders to expand brand visibility within events context. Collaborate with the sales and marketing teams to align event strategies with business goals. Collect and manage customer leads, sharing them with the sales and marketing teams for follow-up.

Marketing & Promotions:

Coordinate with the Marketing Team to ensure that events are promoted in a timely manner. All materials must be provided to the communication team no less than 3 weeks before the event, unless otherwise agreed upon. Work closely with the marketing team to develop promotional materials and campaigns for upcoming events. Distribute POS materials effectively to enhance brand presence at events and partner locations. Oversee management of and maintain consistently up to date inventory of event materials and marketing collateral in collaboration with Marketing Team. Knowledge & Training Preferred knowledge base of how distilled spirits are created, standards of identify and use of spirits in cocktails

Continuous Education:

Within the first 90 days, the candidate will enroll in WSET for Distilled Spirits and pass the online test. If you do not pass after the 2nd attempt, then you will reimburse the company for the expense of the course and any additional fees for the 2 attempt.

Conduct:

On-Brand Presentation:

Maintain a clean, professional and brand-facing presentation at all times.

Business Development:

Ensure follow-through on sales and customer service to foster business development.

Fair Business Practices:

Commit to fair business practices, ensuring ethical conduct in all sales activities and interactions with clients and competitors

Exclusivity During Employment Period:

Agree not to work with or for, on any basis, or provide information or services to any other entity or person that operates in the same sector as Liberty & Plenty Distillery during the period of employment, unless explicitly agreed upon with management. Compliance with

Laws and Regulations:

Ensure full compliance with all applicable laws and regulations related to supplier representative conduct, including but not limited to, ethical standards, marketing practices, and legal requirements.

Communication & Responsiveness:

Respond to all internal emails same-day and external emails and texts within 24 hours. Maintain clear and consistent communication with internal teams, vendors, and event partners.

Qualifications:

Proven experience in hospitality, event management, brand ambassadorship, or the spirits industry. Strong sales skills with the ability to engage and educate diverse audiences. Excellent communication skills, both verbal and written. Ability to shift priorities based on company needs. In-depth knowledge of spirits, mixology, and the liquor industry. Experience in FOH operations, bar management, and staff training. Proficiency in POS systems (Toast & Square) and event management software. High level Microsoft Office operability. Ability to work independently while collaborating with cross-functional teams. High level of self-awareness and on-brand positioning.

Customer-focused:

prioritizes conversation on the guest as opposed to company or self, when not presenting company information.

Preferred Skills:

Certification in event planning or hospitality management is a plus. Experience with menu creation and execution for events. Budgeting and financial management skills. Social media marketing experience.

Education:

High school diploma or equivalent (higher education preferred).

Physical Requirements:

Ability to frequently lift and transport at least 50 lbs. Comfort with prolonged periods of standing, walking, and event setup/breakdown. Flexibility to work evenings, weekends, and travel locally as needed.

Other Contingencies:

Age:

Must be 21 years or older with a valid driver’s license and reliable transportation.

Drivers License and Car Insurance:

Valid drivers license, car insurance and willingness to occasionally use vehicle for work purposes and ability to drive an automatic truck while hauling a trailer.

Phone:

Possession and willingness to use personal phone for work purposes.

Computer:

Possession of and willingness to use personal computer for work purposes or protect/use one that is company provided.

Intellectual Property and Non-Disclosure:

It is understood that as a Start-up Distillery, many of the innovations created by the distillery are property of the distillery, along with sensitive discussions around routes to market, competitive positioning and unique focus of all aspects of our products, are to be held in confidence, not shared or discussed outside of our company without permission of ownership. You agree not to disclose recipes, strategies or concepts related to Liberty & Plenty Distillery, and to sign an agreement, which will be provided at a later date.

Background Check:

This offer is contingent upon the successful completion of a background check.

Supplier Representative Permit:

Eligibility and successful completion of the NC Supplier Representative Permit process. Equal Opportunity •Liberty & Plenty is committed to equal employment opportunity and individuals regardless of their sex, race, color, age, religion, creed, sexual orientation, national origin or citizenship, ancestry, physical or mental disability, medical condition (cancer or genetic characteristics), marital status, gender (including gender identity or gender expression), familial status, military or veteran status, genetic information, pregnancy, childbirth, breastfeeding, or related conditions. Industry Food & Beverages Consumer Goods Production, Retail, Wholesale, Direct to Consumer via Cellar Door and outside the bricks and mortar footprint.

This Job Is:

A job for which military experienced candidates are encouraged to apply A job for which all cultures, ages, including older job seekers, are encouraged to apply Open to applicants who do not have a college diploma For those able to lift, pull, push weights up to 50 lbs.

Job Type:

Full-time Pay:

$54,000.00 – $55,000.00 per year

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Weekends as needed Ability to

Commute:

Durham, NC 27701 (Required) Ability to

Relocate:

Durham, NC 27701: Relocate before starting work (Required)

Work Location:

Hybrid remote in Durham, NC 27701