Reservation Specialist – Event Services Position Available In Orange, North Carolina

Reservation Specialist

• Event Services 4.0 4.0 out of 5 stars Chapel Hill, NC 27599 Posting Information Department Student Affairs Carolina Union
• 645001 Career Area Student Services Posting Open Date 04/28/2025 Application Deadline 05/12/2025 Position Type Temporary Staff (SHRA) Position Title Reservation Specialist
• Event Services Position Number 20054776 Vacancy

ID S025136

Full-time/Part-time Part-Time Temporary Hours per week 30 Work Schedule 5-day work week, 7 paid hours per day with a one-hour unpaid break or 4-day work week, 8.75 paid hours per day with a one-hour unpaid lunch break. Some evenings and weekends, advance notice provided Position Location North Carolina, US Hiring Range $18.00/per hour Proposed Start Date Estimated Duration of Appointment 6 months not to exceed 11 months Position Information Be a Tar Heel! A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities . Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn. One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community. University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

Primary Purpose of Organizational Unit Carolina Union Mission Statement:

The Carolina Union creates safe, inclusive and educational experiences that enable students to maximize their time at Carolina.

Carolina Union Purpose:

The many co-curricular programs, services and facilities supported by the Union are developed and operated with a focus to serve the students whose fees fund our organization and therefore are intended to impact the intellectual and experiential climate of the University and provide opportunities for campus members to engage in debate, conversation, interaction, and learning. Managed by 44 full time staff and over 185 student employees, the Carolina Union builds a sense of community as a unifying force on campus and provides students the space and resources needed to put theory into practice. Position Summary The Reservation Specialist provides onsite administrative and client support to events scheduled through Event Services. The position is customer-facing in a busy Student Union and requires a highly professional, enthusiastic, and team-oriented individual. This position will support the Reservation Manager in supervising student staff. The position will be essential in efficiently processing the high volume of venue requests received by Reservations for Carolina Union managed spaces. This position will also support the invoice process to ensure accurate and timely release of invoices from Event Services. This position will also be required to run reports on the Carolina Union’s event scheduling software and filter data to the appropriate parties. This position will provide consistent desk coverage during peak class time when student staff are unavailable. Minimum Education and Experience Requirements Bachelor’s degree in business administration or a related discipline; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. Required Qualifications, Competencies, and Experience Experience in event scheduling, event management experience or related experience. Preferred Qualifications, Competencies, and Experience Experience with 25Live and Microsoft 365. Experience working in a student union or similar environments. Experience working in a customer service-focused environment. Knowledge and awareness of event management and technical event production. Experience working in a customer service-focused environment. Special Physical/Mental Requirements Must be able to lift 50 lbs. with or without reasonable accommodation and work in a constantly changing, fast-paced environment. Campus Security Authority Responsibilities This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.