UNITY PARK SPECIALIST – 0525 Position Available In Greenville, South Carolina

Job SummaryUnder regular direction and in compliance with standard operating procedures and policies, coordinates the daily operations of the Unity Park Welcome Center, Canteen, and Honor Tower to include event space rentals, customer relations, opening and closing of facilities, operation of point of sale (POS) system, maintenance and inventory of food and retail establishment, coordination of inbound sales requests, and serves as point of contact for special event clients and vendors. Supports the daily operation of the Canteen by ordering and merchandising product, maintaining cleanliness, overseeing inventory management and running a POS software program. Aides in the daily operation of the Honor Tower by opening and closing the facility, completing reservations and assisting in Honor Tower special events. Conducts tours and site visits of the Unity Park facilities to potential clients. Assists in leading and coordinating seasonal and temporary part-time personnel and volunteers. Provides outstanding customer service to the public on the phone, via email and in-person at Unity Park. Distributes information and provides directions for Unity Park, Swamp Rabbit Trail and Greenville’s Park system. Connects with neighborhood associations, non-profit agencies and organizations to foster community involvement and provide critical feedback to City management. Monitor and inspect associated equipment for safety and security of the Welcome Center, Canteen, Honor Tower and additional park facilities. Maintains and implements City safety protocols and procedures as required. Tracks and maintains participant and program records as needed. Works a flexible schedule that varies as needed for booked rentals.

Essential Functions Essential Functions % of TimeCoordinate Daily Operations for

Unity Park Facilities:

Assist in the staffing, cleanliness, customer relations and administrative support for Unity Park facilities. Ensure all facilities are properly maintained. Distribute information to visitors including maps, brochures and general information. Respond to visitor questions, comments and suggestions via phone calls and emails. Provide directions and resolve minor issues; escalate complex issues as needed. Conduct tours and site visits of the Unity Park facilities to potential clients. Monitor and evaluate program effectiveness through direct observation, recommend changes and implement management decisions. Assist in training, leading, and coordinating seasonal and temporary personnel and volunteers in the performance of shared responsibilities. Participate in the interviewing and selection process for seasonal and temporary personnel and volunteers as needed. May be responsible for handling or processing of program payments and monitoring nominal expenditures. Coordinate one or more of the following facilities:

Unity Park Welcome Center:

Act as point of contact and key resource for Welcome Center calendar, capacities and fees. Assist Unity Park Manager and Welcome Center Coordinator with coordination and execution of events at Unity Park and Prisma Health Welcome Center. Coordinate event logistics, including customer relations and communication, load-in, setup, execution, and breakdown of events.

Unity Park Canteen:

Act as point of contact for the Canteen. Coordinate the staffing, ordering, merchandising and reporting for the food and retail operation. Work with local vendors to fulfill orders, maintain proper inventory, operate POS software and pay invoices.

Unity Park Honor Tower:

Act as point of contact for the Honor Tower. Coordinate the daily opening and closing of the facility, facilitate customer transactions, answer emails and phone calls, and coordinate group reservation inquiries. 50%

Provide Responsive Customer Service:

Provide excellent customer service by greeting park visitors, answering questions and providing information about Unity Park, Swamp Rabbit Trail, and the Greenville Park system. Develop and maintain a positive relationship between clients, vendors and the City. Serve as a liaison and resource for the public, businesses, permit holders, City departments, as well as other outside organizations and stakeholders by responding to questions and concerns. Identify potential issues and resolve problems within level of authority, referring to supervisor as appropriate.25%

Monitor & Inspect Facilities:

Monitor and inspect associated equipment for safety and security of the Welcome Center, Canteen, Honor Tower and additional park facilities. Ensure that equipment is inventoried and maintained on a regular basis. Notify building maintenance personnel as needed for facility or equipment repairs. Assist Unity Park Manager in monitoring and administering public property rules and regulations, including event permits and Unity Park encroachments. 15%

Maintain Records:

Track and maintain event inquiries, site visits and reservations through digital management software. Record daily attendance of Welcome Center, including drop-in participants, facility rentals, etc. Collect event & vendor documents for assigned events. Track sales, inventory, pricing and prepare sales reports for Canteen. Provide detailed reports on attendance, group requests and financials for the Honor Tower. Maintain Welcome Center event portfolio by requesting images from past clients and photographers. Prepare and summarize data for quarterly and yearly reports as needed. Assist in the collection of data in support of departmental budget reports as needed. 10%Perform other duties as assigned.

Job RequirementsAssociate degree in event management, parks and recreation management, or a related field.

Over one (1) year of experience in recreation programming, event coordination, facilities management, and/or customer service.

Any equivalent combination of directly related education, training, and experience with progressive responsibility in recreation, event coordination, facilities management, or a related field will be considered.

Preferred QualificationsBachelor’s degree in recreation or a related field. Driver’s License RequirementsValid South Carolina Class D Driver’s License.

Performance RequirementsKnowledge of:

Special event programming principles and best practices. Trends and current developments in event planning. Proper care and safety practices of venue management, special events, materials, and supplies. Principles and practices for providing exceptional customer service to a diverse group of people.

Superior organizational skills with a strong attention to detail.

Modern office practices, methods, and computer equipment and applications related to the work.

Ability to:

Respond to and resolve difficult citizen inquiries and complaints, and advise the public on policies, procedures & regulations.

Demonstrate strong customer service skills and establish, maintain, and foster positive and effective working relationships.

Establish and maintain effective working relationships with City departments, the public, and key stakeholders.

Assist in leading and coordinating seasonal and/or temporary staff and volunteers, including training, work planning, organizing, and scheduling.

Prioritize workload and manage time efficiently, meet deadlines and complete assignments in a timely manner.

Maintain facilities and equipment in a clean, safe, and secure manner; perform minor maintenance repairs.

Maintain order and safety in crowded and noisy environments.

Administer first aid, CPR, and AED, as needed.

Perform work as directed in an efficient, effective, safe, and timely manner.

Respond appropriately to changing situations.

Independently organize work, set priorities, meet deadlines, and follow up on assignments.

Use English effectively to communicate in person, over the telephone, and in writing.

Read, comprehend, and apply knowledge of rules, regulations and procedures as they relate to City recreational programs.

Write simple sentences containing subject, verb, and object, and/or series of numbers, names, and addresses.

Deal with a system of real numbers; and practical application of fractions, percentages, ratios/proportions, and measurement.

Operate department equipment to include, hand trucks, utility vehicles, and vehicles.

Operate general office equipment to include scanner, printer, copier, telephone, and computer with Microsoft Office Suite.

Utilize software and systems to include venue layout software, and digital management software.

Working ConditionsPrimary Work Location:

Welcome Center, Canteen, Honor Tower and outdoor park areas.

Protective Equipment Required:

None.

Environmental/Health and Safety Factors:

Relatively free from unpleasant environmental conditions or hazards. Seasonal exposure to extreme temperatures and wetness/humidity.

Physical Demands:

Constantly requires hearing, vision, talking, carrying, and pushing/pulling. Frequently requires fine dexterity, handling/grasping, reaching, twisting, sitting, standing, and walking. Occasionally requires lifting, bending, climbing, crouching/stooping, kneeling, balancing, and foot controls. Moderate strength demands include constantly exerting up to 10 pounds, frequently exerting up to 20 pounds, and occasionally exerting 20-50 pounds.

Mental Demands:

Constantly requires performing multiple tasks simultaneously, working an irregular schedule/overtime, and working closely with others as part of a team. Frequently requires time pressures, frequent change of tasks, tedious or exacting work, and working in a noisy/distracting environment. Occasionally requires emergency situations.

Americans with Disabilities Act ComplianceThe City of Greenville is an Equal Opportunity Employer. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Prospective and current employees should contact Human Resources to request an ADA accommodation.

DisclaimerThe above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

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