Administration Purser- Guest Accounts (Azamara Club Cruises) Position Available In Miami-Dade, Florida

Job Description:

Combine your experience and sense of adventure by joining ourexciting team of employees working onboard our ships at sea. Imagine a unique and enriching opportunity to explore your truepotential, to achieve success as part of a stellar team, to travelto exotic locations and provide extraordinary service in anamazingly social environment. If you have a passion for excellence,exuberant energy, and the ambition for a rewarding career, journeyonboard as an Azamara Club Cruises team member. It’s the experienceof a lifetime! As Administration Purser – Guest Accounts, you will be responsiblefor establishing and maintaining guest folio accounts in accordancewith the brand standards of service and style. You will also bePrepares credit card transmission and handles any disputes ordeclines that may occur. Here, you will also be working aboard ourships, and working with a diverse, and energetic crew. Responsibilities include (but are not limited to):

• Processes several credit card transmissions during the voyage,upon gathering all the information from the property managementsystem, to ensure guest account balances are properly authorized ona daily basis per company’s SQM policy
• Ensures that proper Credit Card validation and ?

Key Card Account?

SQM Policies are in place with company policy

• Monitors declined and call credit cards, and assists guests insetting up different means of payment, as well as modifying seapass accounts accordingly
• Responsible for the final settlement of all credit cards and theend of each voyage report according to GCS procedure
• Issues company standard memorandums and reminders regarding guestaccount status
• Monitors all guest and crew onboard accounts and makes necessaryadjustments and/or corrections
• Responsible for processing and balancing all prepaid onboardcredits purchased by guests, as well as, the onboard credits givenonboard
• Responsible for processing onboard credits related to Air/Taxfees and fuel surcharge fees
• Responsible for monitoring daily cash account limits (Guests andCrew) in accordance with SQM
• Requests Master accounts as needed, following approval fromfinancial shipboard operations shore side
• Balance all the revenue activity coming from the different systemsonboard on a daily and end-of-voyage basis
• Produces and distributes Onboard Revenue Report on a daily basisfor Financial Controller and shipboard management in order tomonitor all revenues throughout the voyage, as well as final reportfor shore side management
• Once ALL guests have disembarked, provides voyage revenue reportsfor all onboard departments. All the ?End of Voyage? reports mustbe forwarded to the Financial Controller for proper reconciliationwith the Business Partners onboard and preparation of the PursersJournal
• This position is responsible for direct cost containment throughthe accurate preparation of credit and debit transactions forguests and crew