Taproom Assistant Manager Position Available In Buncombe, North Carolina

Taproom Assistant Manager Highland Brewing Company Asheville, NC Job Details Full-time Estimated:

$34.7K – $43K a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Qualifications Hospitality Mid-level Driver’s License Craft beer experience Bartending 2 years Communication skills Time management

Full Job Description Job Title:

Taproom Assistant Manager –

Highland Brewing FLSA Status:

Full-Time, Hourly pay with quarterly bonuses, Healthcare/ Dental/ 401K/ PTO/ Beer Benefits. Living Wage Certified.

Reports to:

Taproom General Manager

SUMMARY DESCRIPTION

The Taproom Assistant Manager is primarily responsible for managing daily operations and delivering exceptional guest services at Highland Brewing’s Taproom and Private Events venues. Assistant Managers provide leadership to the bar team while also serving as hands-on shift leaders, jumping in wherever they are needed. General responsibilities include leading bar staff, monitoring daily sales, maintaining service and cleanliness standards, and facilitating events. Assistant Managers must be kind, hard-working, and empathetic while showing mastery and enthusiasm for all elements of Highland’s front-of-house guest experience-which extends across two taprooms and our entire 40-acre campus (featuring 5 sand volleyball courts, a full disc golf course, indoor/outdoor live music, and a food program in development).

ESSENTIAL JOB FUNCTIONS

Maintain a positive, authentic, lively, and collaborative team environment. Serve as manager on duty (MOD) at Highland’s bar areas during open hours and proactively monitor daily service recognizing opportunities for the development of the guest experience Manage Highland Hospitality staff during service which includes leading pre-shift, service position and break rotation schedule, staff cuts to facilitate volume and labor, staff incident reports, continuous service coaching, and other daily staff needs as required Oversee guest relations during service which may include entertaining special guests, offering complementary products or services, conflict resolution, enforcement of ABC laws and regulations, proper reporting of guest incidents, and other guest needs as required Monitor daily financials during service which includes daily sales reporting, cash handling, safe counts and reconciliation, payments to vendors, processing refunds and comps, staff tip reporting and other daily financial obligations as needed Show mastery in POS software, inventory, and retail operating systems Anticipate guest needs proactively and conscientiously in a dynamic environment which may include beverage service, selling merchandise and packaged beer, moving seating arrangements, clearing and cleaning tables, serving guests at tables, and directing guests around the market Maintain knowledge of the Highland brand story, beer styles, campus amenities, and family history to educate and communicate our mission and vision to guests HOURS This position is 40 hours per week with occasional overtime. Weekly schedule is dictated by public open hours, service needs, and meeting schedules. Public open hours vary by season but are seven days a week and most holidays. Full weekend availability is required.

QUALIFICATIONS

Experience:

Must be at least 21 years of age in accordance with NC ABC laws 2-3 years of experience as a bartender or manager in the hospitality field Enthusiasm for craft beer and delivering an incredible guest experience is a must

Specific Knowledge, Skills, and Abilities:

Strong work ethic with an empathetic leadership style Open-minded and flexible with the ability to adapt quickly Strong interpersonal communication and leadership with keen attention to detail Excellent time management and communication skills Must have reliable transportation and a valid driver’s license Cicerone Server certification required within one year of employment Forklift driver certification required within one year of employment

Working Conditions:

As this position is working in hospitality, the physical demands of this role include, but are not limited to: Standing for long periods Bending, twisting, reaching overhead. Moving kegs on a daily basis. Working with cleaning chemicals Working in both indoor and outdoor service areas with inclement weather at times

At-Will Employment:

Employment with Highland Brewing Co. may be terminated by either Highland or the employee at any time with or without cause or notice.