Bell Captain – Full Time Position Available In Miami-Dade, Florida
Tallo's Job Summary: The Bell Captain - Full Time position in Doral, FL involves providing guidance and leadership as a Guest Service Supervisor to ensure exceptional guest service in line with Trump National Doral - Miami Group standards. Responsibilities include assigning tasks, monitoring performance, resolving complaints, conducting meetings, and managing operations. The role requires effective communication, problem-solving skills, and the ability to train and discipline staff as needed.
Job Description
Bell Captain – Full Time
Regular Full-Time
Doral, FL, US
19 days ago
Requisition ID:
1340
POSITION PURPOSE:
Provides guidance and leadership as Guest Service Supervisor and ensure consistent quality of guest service is provided to all guests in accordance with Trump National Doral – Miami Group culture standards.
EXAMPLE OF DUTIES
ESSENTIAL
FUNCTIONS
Assign and instruct Guest Service Attendants in details of work. Observe performance and encourage improvement. Monitor lobby traffic to make staffing adjustments accordingly.
Manage guest services operations.
Resolve guest complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered.
Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Trump National Doral – Miami Group culture standards.
Monitor performance of staff with performance evaluations and discipline issues. Make recommendations for training related issues when inconsistencies develop.
