Player Services Manager Position Available In Miami-Dade, Florida

Player Services Manager 3.9 3.9 out of 5 stars 450 NW 37th Avenue, Miami, FL 33125

Job Overview:

The Player Services Shift Manager oversees and manages the day-to-day operations of the Player Services department, while ensuring that the Supervisors, Leads, Player Services Representatives and Concierge adhere to all departmental SOPs, guest service standards and compliance regulations.

Duties and Responsibilities:

Manages the day-to-day operations of Player Services; Works in the capacity of subordinates as needed Maintains a complete understanding or our Direct Mail offers, the redemption process of those offers and all promotions Ensures all departmental SOPs, and compliance regulations are strictly adhered to; Manages Supervisors, Player Services Reps, and Concierge to ensure that they are in compliance with policies and procedures Ensures effective communication with other departments; Interacts with department manager by providing pertinent information; Assist other departments as needed Assists manager/director in maintaining security and accountability of casino funds located in the Player Services area during assigned shift Provides on-going training and information to new and existing personnel Conducts employee counseling/coaching and disciplinary action when necessary Helps resolve any overage/shortages that may occur during their shift Handles any customer inquiries or complaints and follows up with proper documentation Assists manager in scheduling staff according to company needs, approves or denies PTO requests and prepares employee evaluations Provides prompt, friendly and courteous service to all guests in a confidential manner, and maintains the confidentiality of all gaming records Provides weekly performance reports and performs service audits on Player Service Representatives in sponsor groups on a weekly basis Completes evaluations for representatives in sponsor groups based on performance metrics Manages Leadership Development projects, including but not limited to scheduling and inventory Authorizes comps for guests as designated by management Assists the Player Services Management Team in assuring that all team members provide excellent guest service Monitors and manages team member morale and departmental cleanliness Proactively submits recommendations for improvement Other duties and responsibilities as assigned

Job Requirements:

(please ensure you meet the listed requirements prior to applying ) High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment Must be twenty-one (21) years of age or older Bachelor’s Degree in Related Field two (2) years Supervisory experience

• required Four (4) years’ experience in a Management position
• required Three (3) years’ experience in a Supervisory position with Wind Creek Hospitality
• required Six (6) years’ experience as a Dual-Rate Supervisor/Lead in a Wind Creek Hospitality Department
• required Four (4) years’ experience in the hiring position’s Department
• required Four (4) years of high volume cash handling experience
• required Proficiency with 10 key calculator
• a skills test will be administered and candidate must achieve at least 70% skills pass rate
• required Proficient in math
• a skills test will be administered and candidate must achieve at least 70% skills pass rate
• required Knowledge in Microsoft Word and Excel programs Experience working with coin and currency counters Must successfully pass job interview, including a guest service audition Excellent oral and written English communication skills Must be able to walk or stand for 100% of assigned shift Must have the ability to make precise decisions without compromising the integrity of the company Must be able to lift a minimum of 50 pounds Must be able to get along well with all levels of the organization and excel in a team-oriented environment Willing to travel and participate in training as recommended or required Willing and able to work various hours and shifts, including nights, weekends, and holidays Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Florida Statues and remain in good standing with the Florida Gaming Control Commission as a requirement for this position Demonstrated ability to communicate effectively, both verbally and in writing in both English and Spanish•required Willingness to work in a smoke or secondary smoke environment

Job Type:

Full-time Pay:

Up to $45,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Physical Setting:

Casino Schedule:

Day shift Evening shift Holidays Morning shift Night shift Overnight shift

Experience:

management: 4 years (Required) high volume cash handling: 4 years (Required)

Work Location:

In person