Slots & Beverage Supervisor (Horseshoe Bossier) Full-Time (Graves) Position Available In Bossier, Louisiana

JOB SUMMARY

Supervise the activities of the Slot Department & Casino Beverage with special emphasis on ensuring the delivery of family-style service from all slot attendants and casino beverage Team Members.

GENERAL REQUIREMENTS

High school diploma required. One-year casino experience required, preferably in Slot operation/Casino beverage. Must possess strong supervisory and leadership skills. Previous guest contact experience required. Must possess a thorough understanding of slot floor operations. Must have strong knowledge of the various internal written and verbal codes/abbreviations. Must project professionalism and possess excellent verbal and written communication skills. Knowledge of casino rules, regulations and procedures pertinent to Slot operations is required. Must possess basic math skills. Must be able to read, write, speak and understand English.

Qualifications:

ESSENTIAL JOB FUNCTIONS

Through the supervision of Slot Attendants and Beverage servers, ensures the delivery of family-style service to all guests. Manages the day-to-day operation of Slot service & Beverage servers on assigned shift. Monitors appearance of all facilities and service areas and follows-up to ensure cleanliness standards are at the highest level. Responsible for monitoring staffing levels, bank/floor assignments daily and weekly schedules to include breaks. Monitors compliance with all established company, departmental and regulatory agency rules and regulations; provides training feedback, and disciplinary action regarding these rules and regulations. Provides each employee with clear directives needed to meet departmental standards and achieve departmental and company goals. Exhibits sound decision-making qualities, motivates personnel and exhibits effective supervisory skills. Possesses a thorough working knowledge of the various types of slot machines, their functions, malfunctions and layout schedules. Maintains security of all games, money, and employees. Takes advantage of opportunity to build long term relationships with customers. Routinely strives to build and maintain rapport with Slot players and handles customer disputes, making every effort to achieve customer satisfaction. Ensures that all performance reviews, disciplinary notices, and superior job performance notices are complete, on time and accurate. Make recommendations to the Slot Shift Manager and/or the Director of Slot Operations to improve the efficiency of the department and build business. Builds a rapport and coordinates daily functions with support service departments. Spends the majority of time interviewing, training, and selecting employees. Conducts Performance Reviews. Makes or recommends wage increases. Makes or recommends promotions. Provides for safety and security. Handles employees’ complaints or grievances. Recommends disciplinary action or disciplines employees. Plans work. Supervises and monitors work. Monitors legal compliance with federal, state, and gaming laws.

DEMANDS TO COMPLETE ESSENTIAL JOB FUNCTIONS

PHYSICAL & MENTAL:

Must be able to lift up to 40 pounds. Must be able to bend, reach, kneel, twist and grip items. Must be able to walk and be on feet for long periods of time. Must be able to respond to visual and aural cues. Must present a well-groomed appearance.

WORK ENVIRONMENT

Must be able to maneuver to all areas of the casino. Must have a sense of urgency and keep up with fast paced business practices. Must be able to work in stressful situations. Must be able to get along with co-workers and work as a team. Acts as role model and always presents oneself as a credit to Caesars and encourages others to do the same. Must be able to work any day of the week and any shift.

CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER

NECESSARY.