Casino Ambassador Position Available In Jefferson, Louisiana
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Job Description
Company DescriptionBoyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job DescriptionWe are seeking an enthusiastic Casino Ambassador to join our dynamic team in Kenner, United States. In this role, you will be responsible for creating exceptional guest experiences, promoting player loyalty, and serving as a key representative of our casino’s commitment to outstanding service.
Circulate throughout the casino floor to proactively assist guests with questions, concerns, and requestsDrive membership growth for the Players’ Club through direct engagement and recruitmentDevelop and maintain strong relationships with guests through various communication channels including direct mail, phone calls, and written correspondenceEducate guests about Players’ Club benefits, point systems, and promotional eventsProcess player rewards and explain prize redemption proceduresCollaborate with Casino and Slot Hosts to support player development initiativesMonitor gaming floor activities to ensure guest satisfactionMaintain accurate records of player interactions and follow-up activitiesParticipate in special events and promotional activitiesQualificationsMust be 21 years of age or olderHigh school diploma or GED required1-2 years of customer service experience in a hospitality or gaming environmentExcellent verbal and written communication skillsStrong interpersonal abilities with a focus on customer serviceProficiency in computer applications including:
Word processing softwareSpreadsheet applicationsDatabase managementEmail systemsPlayer tracking systemsAbility to work flexible schedules including nights, weekends, and holidaysPhysical ability to stand and walk for extended periodsKnowledge of casino operations and gaming regulationsMust be able to obtain and maintain required gaming licenses and certificationsStrong multi-tasking and problem-solving abilitiesDemonstrated organizational and time management skillsAdditional InformationBoyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
