GSMR Crown and Concessions Attendant Position Available In Swain, North Carolina

GSMR Crown and Concession’s Attendant Scenic Railroads Acquisition Corp 225 Everett Street, Bryson City, NC 28713

Division/Department:

Food & Beverage Job Title:

Crown and Concession’s Attendant Reports To:

Food & Beverage Management Type of position: Non-Exempt /

Hourly Employee Classification:

Seasonal Location:

Bryson City, NC Compensation:

$12 – $14 per hour + tips

Job Summary:

To provide an excellent experience for our guests through proper steps of service and maintain a great work environment. To ensure the comfort and safety of passengers aboard the train. To serve snacks and beverages in a safe and professional manner. Enhance guest experience with prompt, courteous service and narratives.

Essential Duties and Responsibilities:

Checks with MOD for daily numbers and objectives. Ensure that the service is at all times performed in a professional manner and to the style as specified by Food & Beverage Management. Inspect passenger car for daily excursion by ensuring cleanliness, proper setup, and supply levels. Provide a snack and drink service during excursion. Ensure that all guest wishes are met as far as reasonably possible. Provides information regarding train route, layovers, box lunches, board/de-boarding, historical narratives, and safety information to passengers. Engage customers demonstrating strong customer service skills as part of the overall team. Be in complete uniform at all times during shift. Aids with crown seating and boarding. Maintains a clean and sanitary environment in compliance with all local and federal health codes. Adhere to company service standards, procedures and policies. Assist in one of several concession areas during the excursion layover for a minimum of 20 minutes. Rotating shift between food trailer and concession car during layover. Assist guests with use of QR code menu for alcohol sales and comment cards. Other duties as requested.

Work Environment:

Able to work long days may require prolonged standing and lifting of objects up to 25 lbs. Able to work with many types of personalities and able to work out problems and resolve conflicts. Able to work in all types of weather, including temperatures from 0 to 100 degrees, as well as rain, shine, or snow.

Education, Skill and Work Experience Requirements:

Ability to communicate effectively in both written and spoken English. Must be self-motivated and disciplined. Must be at least 18 years of age. Will be required to sell beer and wine. Minimum of one year customer service experience which includes cash handling.

Good balance/equilibrium:

not affected by motion and able to travel by train. Must possess organizational skills with ability to multi-task while prioritizing workload with practical, flexible, and innovative approach to work. Ability to communicate successfully with a variety of personalities and function effectively as a member of a team. Available to work a variety of shifts including weekends and holidays. Must have a professional appearance with good personal hygiene. Must pass a pre-employment background check. Able to maintain dependable work attendance and flexibility with assigned work schedules. Knowledge of Square and wireless technology to process payment transactions. Capacity for cash handling and daily reporting skills. Potential for upselling both alcoholic and retail items aboard train. This is a job description, not intended to be specific. We work as a team at GSMR, and you may be asked to do additional tasks.