ZooAmerica Admissions Supervisor Position Available In Dauphin, Pennsylvania

Join the team at ZooAmerica North American Wildlife Park, an AZA-accredited 11-acre, walk-through zoo adjacent to Hersheypark. ZooAmerica is home to more than 200 animals, representing 65 species and 5 regions of North America.

A ZooAmerica Admissions Supervisor maintains accountability for assigned location(s), including ZooAmerica Admissions and Guest Services Counter, Bridge Access Points, and Group Entrance Gate. This position works in a team environment, including with many departments within Hersheypark and ZooAmerica.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

• Job Duties (Duties marked with an asterisk are essential functions of this job):
• Conduct Guest Experience shift meetings with all employees and supervisors, including employees from Animal Care, Education, Security, and Retail, on an as needed basis
• Maintain a clean work area, including organizing the Guest Services work-space, preparing and sweeping all workstations, walkways/pathways, restrooms, recycling areas, and removal of trash and recycling bins when necessary
• Ensure employees are trained at their assigned location and have proper documentation
• Adhere to Guest Experience standard operating procedures and maintain proficiency in Admissions, Guest Services, Group Sales (pre-purchased and walk-up sales), facilitation of check in for VIP Tours and Birthday Parties, Phone and Radio Etiquette, relay Animal and Zoo-related information
• Communicate with supervisor(s) regarding staffing needs and coordinate a team member’s break schedule to ensure compliance with child labor laws
• Maintain, complete, and audit proper documentation, including opening/closing checklists, training, Group Sales ticket distributions, cashier reconciliation reports, vault reconciliation and complete change requests, update communication book, track inventory
• Conduct the required amount of Internal Audits
• Coach employees and administer disciplinary action when necessary
• Maintain close working relationship with Animal Care and Education teams, and act as a department liaison to Security and Retail
• Provide our guests with exceptional guest service, resolve in-person guest inquiries in a timely manner (including collaborating with other departments when needed), and adhere to department and company service expectations
• Initiate positive guest interactions and maintain a thorough working knowledge of ZooAmerica and Hersheypark guest programs and upsell applicable programs
• Perform other duties as assigned

• Qualifications:

• Must be 16 years of age or older on the date of applying

• Knowledge, Skills, and Abilities:

• Must be proficient in the use of Microsoft Office and Google Workspace applications
• Must be comfortable with the use of electronic equipment and digital ticketing software
• Must have the ability to effectively communicate nonverbally, verbally, and written, including delivering instructions/directions, and speaking clearly into radios and phones
• Must have the ability to remain alert and vigilant at all times
• Must be able to successfully attend and complete all department training requirements
• Must display a positive attitude, an eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines
• Must have the ability to safeguard confidential information
• Embody Hershey Entertainment & Resorts Company core values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, Respectful of Others
• Must have strong conflict resolution/problem solving skills
• Must be comfortable handling money as well as cashless transactions

• Job Demands:

• Must be able to work flexible hours, including mornings, evenings, weekends and h lidays, as well as maintain three (3) days of operational availability, Memorial Day
• Labor Day
• Physical requirements include standing for periods up to five (5) hours at a time, walking, bending, climbing stairs, and lifting up to twenty (20) pounds without assistance
• Must be able to work in a combination of indoor and outdoor weather conditions. Employees are subject to a variety of weather conditions, including but not limited to: extreme heat, sun exposure, cold, and inclement weather.
• This job requires the visual ability to perform detailed work at close distances (computer screens, tickets, printed papers)
• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
• Hershey Entertainment and Resorts is an Equal Opportunity Employer.

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