Villas Services Host Position Available In Martin, Florida

Villas Services Host Three Lakes Golf Club

LLC DBA APOGEE

Stuart, FL Job Details Full-time From $20 an hour 21 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Management Front desk Communication skills Entry level

Full Job Description Villas Services Host Department:

Villas Services Reports to: Villas Director Pay rate: $20.00 per hour

Employment Status:

Full time year round Benefits Available to Full-time employees: 401(k) with company match Several Medical plan options- PPO/HMO Supplemental Insurance options- Dental, Vision, Life, Disability, Accident & Hospital plans PTO and Paid Holidays Employee meals provided

Position Summary:

The Villas Services Host serves as a key point of contact for members and guests at the private club. This dual-role position is responsible for warmly welcoming guests, managing check-ins and check-outs, handling reservations for villas or club facilities, and delivering personalized service with professionalism and discretion. The role requires excellent communication, attention to detail, and a deep commitment to hospitality excellence.

Key Responsibilities:

Greet members and guests in a warm, courteous, and professional manner. Handle all check-in and check-out procedures efficiently and accurately. Manage villa, dining, amenity, and event reservations using the club’s booking systems. Respond to phone calls, emails, and in-person inquiries regarding availability, club offerings, and guest needs. Confirm, modify, or cancel reservations and provide clear communication to appropriate departments. Provide information about club services, facilities, and nearby attractions. Communicate special requests and VIP needs to housekeeping, bell service, and other relevant departments. Process payments, folios, and billing inquiries accurately. Maintain front desk organization, cleanliness, and readiness at all times. Monitor guest satisfaction and proactively resolve service issues or escalate when necessary. Assist with administrative tasks such as reports, daily shift logs, and reservations tracking.

Qualifications:

Previous experience in front desk, reservations, or hospitality roles preferred. Strong communication and interpersonal skills. Proficient with reservation and property management systems Detail-oriented with strong organizational and multitasking abilities. Professional demeanor and appearance. Ability to remain calm under pressure and handle sensitive guest information discreetly.

Preferred Experience:

Experience working in a private club, luxury hotel, or high-end hospitality environment. Knowledge of local dining, entertainment, and transportation options. Familiarity with club management software and guest preference tracking systems.

Job Type:

Full-time Pay:

From $20.00 per hour

Work Location:

In person