Reservationist Position Available In Miami-Dade, Florida

Reservationist
Bey_Bey
1330 18th St, Miami Beach, FL 33139
Full Time

• Hourly ($16.

00 – $20.00)

Expires:

Jun 11, 2025 Be an early applicant
Required Years of Experience 2 years Job Details The reservationist is responsible for customer relations and for ensuring that the restaurant’s customers receive impeccable service at all times that are up to brands standards. This role will set the stage for the guest experience by greeting, seating the guests, and assisting the management team with the table management system. In addition to but not limited to making a seating floor plan according to the reservations and communicate important guest information to the service team. Overseeing the reception team and serving as a point of contact to communicate any needs to management and vice versa, and ensure a smooth guest seating flow throughout the day. Experience working in World’s 50 Best, Bib Gourmands, or Michelin-starred establishments is strongly preferred.

Essential Function:

• Being the first and last contact of the guest or patron in the restaurant:
• Receiving and coordinating reservations in order to assign the corresponding tables
• Welcoming and greeting patrons at the entrance of the restaurant according to company standards, and escorting them to their assigned tables or other seating areas while their table is ready
• Maintaining a pleasant and welcoming environment for the guests’ enjoyment at all times, ensuring the best dining experience, so that they always come back for the first-class service
• Thanking and greeting guests with genuine appreciation before they leave.
• Communicating with the guest and/or patron
• Getting feedback from guests or patrons in order to ensure satisfaction with both food and service
• Assessing customer complaints, inquiries, and recommendations, always striving to provide a better service
• Anticipating and addressing the customers’ needs
• Ensuring all information provided to the guest or patron is current and accurate.
• Speaking with guests, patrons, or staff using a clear, professional, and respectful language at all times.
• Acting as a bridge between all departments to guarantee that a common vision is shared.
• Overseeing all the activities in the restaurant
• Inspecting dining and serving areas, as well as all the equipment in use and storage areas for organization and cleanliness.
• Ensuring the highest quality of standards are met for service and cleanliness
•  Assisting in implementing new menus and promotions
•  Ensuring completion of opening and closing duties of respective department
•  Assisting in the hiring and training of new employees
•  Instructing the staff on how to provide high-quality service and ensure that the guests’ needs are met to standards Education and/or

Experience:

• A minimum of 1-2 year of experience in a reservationist restaurant position
• Knowledge of MS Office, Resy, OpenTable, Seven Rooms
• Be able to learn our menu, including food, beverage, and wine; maintain a working knowledge of all changes provided by management.

Language Skills:

• Ability to read, speak and interpret documents in clear English.
• Must be able to communicate clearly with managers, kitchen and dining room personnel, and guests.

Compensation Details Compensation:

Hourly ($16.00 – $20.00)

Benefits & Perks:

Health Insurance, Dental Insurance, Vision Insurance Required Skills Organizational Skills Strong interpersonal skills Ability to Multitask Attention to Detail Problem Solving Skills Ability to work in a fast paced environment Customer Service Orientation Time Management Skills Gallery
Garden outdoor dining patio
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