Maitre D – Hotel Position Available In Palm Beach, Florida

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The Ben, Autograph Collection
251 North Narcissus Avenue
West Palm Beach, FL 33401
208 Room Hotel
Managed By Concord Hospitality Enterprises
Full-Time
Description

Position:

Maitre D’

Department:

Food & Beverage

Reports To:

Restaurant Manager
Job Overview
The Maitre D’ at The Ben, Autograph Collection Hotel, plays a pivotal role in creating an unforgettable dining experience. As the face of the restaurant, the Maitre D’ warmly welcomes guests, manages seating, and oversees the flow of service to ensure a smooth, memorable dining experience. This role is responsible for overseeing guest relations, managing reservations, supervising the front-of-house team, and ensuring service standards are upheld.
Key Responsibilities

Guest Relations:

Provide a warm and professional welcome, escort guests to their tables, and ensure VIPs and regulars receive personalized attention. Address guest feedback promptly and professionally.

Reservation and Seating Management:

Manage reservations efficiently to optimize seating and maximize table turnover. Use the reservation system to track guest preferences, special occasions, and any specific needs.

Front-of-House Leadership:

Oversee and support the host and service teams to ensure consistent, high-quality service. Conduct pre-shift meetings to review reservations, VIPs, and service standards, and coordinate with the kitchen and bar teams.

Service Quality Control:

Monitor dining room appearance, table settings, and ambiance. Resolve service issues as they arise, ensuring every guest has an exceptional experience.

Training and Development:

Assist in training new team members on service standards, guest relations, and reservation procedures. Provide ongoing support and mentorship to front-of-house staff.

Organization and Cleanliness:

Ensure the dining area, host station, and waiting areas are organized, clean, and welcoming at all times.
Perform Other Duties as

Assigned:

Flexibly support other front-of-house operations and assist the management team as needed to ensure smooth service.
Qualifications

Experience:

Minimum of 2-3 years in a fine-dining or upscale restaurant setting, with experience in guest relations and team leadership.

Skills:

Excellent communication and interpersonal skills.
Strong organizational abilities and attention to detail.
Proficiency in reservation and POS systems (e.g., OpenTable, MICROS).

Attributes:

Passion for hospitality and creating memorable guest experiences.
Ability to work well under pressure in a fast-paced environment.
Strong sense of teamwork, professionalism, and leadership.
Working Conditions

Schedule:

Flexible availability, including evenings, weekends, and holidays.

Physical Requirements:

Ability to stand and walk for extended periods, lift up to 20 pounds.
Benefits
We offer competitive wages and a comprehensive benefits package for full-time associates, which includes:
Medical, dental, and vision insurance
Life insurance
Short- and long-term disability options
401(k) options
Tuition assistance
Discounted room rates at Concord-managed hotels
Training, development, and career advancement opportunities
Why Concord?
At Concord Hospitality, we believe in an “Associate First” culture, supporting and developing our team members at every level. Our five cornerstones—Quality, Integrity, Community, Profitability, and FUN—form the foundation of our operations, ensuring our associates enjoy work-life balance and a fulfilling career path. With our commitment to diversity and inclusion, we are proud to foster a culture where everyone feels valued.
Join us and be part of a dynamic team that takes pride in creating exceptional guest experiences.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Posted April 18, 2025
5 The Ben, Autograph Collection
Our Hotel
Offering prime views of the Palm Harbor Marina and Intracoastal Waterway, The Ben, Autograph Collection hotel channels the spirit of one of West Palm Beach’s great homes and interprets it for a modern traveler. Amenities include a stunning rooftop lounge with an expansive swimming pool and bar. Walk to all of the vibrant entertainment just one block from famous Clematis Street, minutes to West Palm’s “Main Street,” and lifestyle hub Rosemary Square. This luxury boutique hotel ideally located in West Palm Beach is just 1.5 miles to Palm Beach Atlantic University. The Ben is a forum for shared experiences and social interactions that enliven and invigorate, spurring patrons to flourish and grow. Guest rooms and suites offer thoughtful amenities for a relaxing stay like mini-bar, 55′ Smart HDTV and complimentary WiFi. Grab a book to read from our carefully curated library, stay fit in our extensive fitness center or enjoy the beautiful rooftop pool. Host your event in over 7,800 sq ft of event space.