Host/Hostess |Zen Position Available In Polk, Florida

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Omni Orlando Resort of ChampionsGate
1500 Masters Boulevard
Davenport, FL 33896
862 Room Hotel
Managed By Omni Hotels & Resorts
Full-Time
Location
Orlando Resort at Championsgate
The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation’s premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.
Omni Orlando’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match.
Job Description
The primary responsibility of this position is monitoring the open dining sections of the restaurant for empty and cleaned tables, estimating wait times for guests, monitoring the guest waiting list, and ensuring that the needs of the guests are met while they are waiting. The hostess is responsible for answering the telephone, booking reservations, assist the Server’s and DRA’s, moving tables together to accommodate large parties and keeping the Host/Hostess stand and entrance clean and tidy. Greet every guest in a enthusiastic manor and warm farewell while inviting the guest back.
Responsibilities
Greet guests in a friendly and professional manner
Seat guests at appropriate tables as per the seating chart
Provide guests with menus
Organize and prepare reservations
Acknowledge and greet all guests, anticipate guest needs, and respond to guest inquiries or requests
Answers telephones with enthusiasm and in a professional manner at all times
Ensure restaurant is set to proper lighting upon opening
Communicate with all guests to ensure quality satisfaction with food and beverage service
Clean and reset tables as required
Communicate with management, kitchen staff, and serving staff to ensure effective customer flow
With assistance from the management team plan parties and special events
Performs additional responsibilities although not detailed, as requested by a manager
Follows daily checklists and side work. Set-ups, stocks and breakdown of service and dining room following procedures. Completes all assigned cleaning duties. Complies with direction and instruction from the management team.
Contributes to a professional workplace that maximizes employee moral, productivity and effectiveness. Works well with a diverse FOH and BOH staff
Attends staff meetings to receive information and direction
Qualifications
Commitment to quality service, and food and beverage knowledge
Must have strong communication skills
Ability to work calmly and effectively under pressure
Must have problem solving abilities, be self-motivated and organized
Must be able to work under moderate supervision
Must have an unexpired tips certification
Maintains a clean and professional image at all times
Ability to understand and follow written and verbal instructions
Speaks to guests with enthusiasm at all times
Must be able to work flexible shifts and schedules, including weekends and holidays
Must be at least 18 years of age
Must be able to demonstrate competency as outlined in the training schedule
Excellent people skills and outgoing personality
Experience in a hospitality industry in similar position
Participate in a team oriented working environment
Must have knowledge of the floor plan and table numbers as outlined in training
TIPS Certification prior to hire
Omni Hotels & Resorts is an equal opportunity employer – vets/disability. The EEO is the Law poster and its supplement are available using the following links:

EEOC is the Law Posterand the following link is theOFCCP’s Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email toapplicationassistance@omnihotels.com.
Posted May 21, 2025
10 Omni Orlando Resort of ChampionsGate

ORLANDO, FLORIDA EXPLORE ENDLESS ACTIVITIES AT OUR ORLANDO RESORT

Spread across 800 sprawling acres of lush palms and sparkling water, the Four Diamond-rated Omni Orlando Resort at ChampionsGate is a haven of rest and relaxation. Two championship golf courses, tennis or pickleball courts, a full-service spa, sparkling resort pools, a lazy river and water park, all-new Toptracer Range Eagles Edge at ChampionsGate and an abundance of resort activities make this Orlando resort the perfect family-friendly getaway. Breezy guest rooms, two and three-bedroom villas and studio suites ensure that your Florida vacation is both comfortable and memorable. Choose from 10 premium restaurants offering a variety of cuisines from Chinese to Italian to American, and unwind with dinner and drinks after a day at the resort. We are located just a short drive from the best of Orlando, including Walt Disney World, Universal Studios and SeaWorld. With easy access to area attractions from our resort in Orlando, guests can enjoy all that the city has to offer. You’ll also find that our resort is an ideal location for your next meeting, event or wedding, with 255,000 square feet of available event space.